Module 4 Word Scramble
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| Question | Answer |
| What is the title of module 4? | Think-Win-WIn |
| Unless other people win with you, you don't truly win. | True |
| You should balance ______ with ______. | Courage, Consideration |
| Lose-Win | You are high in consideration but low in courage. |
| Lose-Lose | You are low in both courage and consideration. |
| Win-Lose | You are low in consideration but high in courage. |
| Win-Win or No Deal | You want to be high in both consideration and courage and if that is not what you are getting you will walk away. |
| What deposits can you make into someone elses Emotional Bank Account? | Deposits of Kindess and Helpfulness. |
| You have to find out what other people thinks are deposits | True. |
| What two rules should you remember when making deposits into an EBA? | 1. A deposit is only a deposit if the other person sees it as one. 2. It can take more than one deposit to make up for one withdrawl. |
| What are some deposits? | Keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive, show kindness, show courtesy, show respect. |
| What's an example of a withdrawal from someone's EBA? | Breaking a promise, gossip, telling someone's secrets, unkindness. |
| What is an EBA? | The amount of trust you have in someone. |
| How do you achieve think-win-win? | First discover the problem or concern, then create a solution that benefits both of you. |
| How do you think-win-win | By avoiding comparisons and competitions. As well as balancing you courage and consideration. |
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mmurray7
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