Habit 4 Study Guide Word Scramble
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| Question | Answer |
| "I'm going to beat you no matter what." | Win-Lose |
| "I always get stepped on." | Lose-Win |
| "If I'm going down, you're going down with me." | Lose-Lose |
| "We're going to win together." | Win-Win |
| A chart to help determine the level of courage and consideration applied to each win/lose situation | Courage and Consideration Matrix |
| Similar to win-win, in that it is high in both courage and consideration | No-Deal |
| The two principles by which people who think win-win live | Courage and consideration |
| If you constantly think lose-win, you may be this for others. (Gets walked all over) | Doormat |
| Emotional Bank Account | EBA |
| Something that helps a relationship | Deposit |
| Something that hurts a relationship | Withdrawal |
| Deposit rule #1 | A deposit is only a deposit if the other person sees it as such |
| Deposit rule #2 | It can take one or more deposits to make up for one withdrawal |
| If you're in the wrong, admit it now. | Apologize |
| Don't let yesterday hold tomorrow hostage. | Forgive |
| Avoid gossiping or backbiting. | Be loyal to the absent |
| When someone shares something with you in confidence, keep it that way. | Keep confidences |
| Be very careful before using the words, "I promise." | Keep promises |
| If you want to make friends, do little kindnesses. | Do small acts of kindness |
| Don't leave things fuzzy. | Set clear expectations |
Created by:
ejones1829
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