Habit 4 Study Guide Word Scramble
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| Question | Answer |
| What does it mean if you're a doormat? | People walk all over you, and you get no benefit. |
| Define a Win-Lose situation. | When you're always trying to get ahead of other people. You can't win unless other people lose. |
| Define a Lose-Win situation. | When you let other people take advantage of you. You're insecure, or not brave enough to stick up for yourself. |
| Define a Lose-Lose situation. | If you can't win, nobody can. You envy and criticize others, and also yourself. |
| Define a Win-Win situation. | A balance of courage and consideration. You don't let people walk all over you, but you're still very kind and considerate towards others. Both parties feel good. |
| What are the two principals of people who think Win-Win or No Deal? | Courage and consideration. |
| What does it mean to make a deposit into someone's emotional bank account (EBA)? | You "deposit" acts of kindness and helpfulness to another person that you're trying to form a relationship with. |
| What are some common examples of deposits into someone's EBA? | Do small acts of kindness, keep promises, keep confidences (secrets), be loyal to the absent (no gossiping), set clear expectations, apologize, and forgive. |
| What's an example of a withdrawal from someone's EBA? | Breaking a promise, gossiping, holding a grudge, telling someone's secrets, etc. |
| What are the 2 primary rules for making deposits into an EBA? | 1. A deposit is only a deposit if the other person sees it as such. 2. It can take more than one deposit to make up for a withdrawal. |
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morganharper
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