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Module 4 Study Guide Test

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1.
What is the importance of balance of courage and consideration?
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2.
What does it mean by making deposits in other peoples emotional bank account? And what does this accomplish?
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3.
What are a few things that are considered as deposits in an emotional bank account?
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4.
What is the difference between a deposit and withdraw from an emotional bank account?
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5.
What does it mean by win-win or no deal?
A.
Do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive.
B.
I can make deposits into other peoples emotional bank accounts. When I do this, it's easier to make new friends and build strong relationships.
C.
This means your ready to walk away before-someone loses-including yourself.
D.
When you do something that helps the relationship, that's a deposit. When you do something that hurts the relationship, that's a withdraw.
E.
Balancing courage and consideration is the way to help others feel good and for you to feel good too.

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Created by: Ampletude74
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