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Habit 4 Study Guide Test

Enter the letter for the matching Answer
incorrect
1.
What is a lose-win situation?
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2.
How do you make an emotional deposit?
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3.
What is a win-lose situation?
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4.
What is a lose-lose situation?
incorrect
5.
What are ways to make deposits in a person emotional bank account?
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6.
What are examples of withdrawals from a persons emotional bank account?
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7.
How do you make an emotional withdrawal?
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8.
What is an emotional bank account?
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9.
What is the main point of habit 4?
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10.
Whats a win-win situation?
A.
You can not win unless other people lose
B.
Breaking promises, being unkind and disrespectful, spreading secrets they tell you in private, spreading lies, and holding a grudge
C.
You are ready to walk away before someone loses, including yourself
D.
By doing something that hurts the relationship
E.
When you make emotional deposits and withdrawals in a relationship
F.
By doing something that helps the relationship
G.
If you can't win, then nobody else gets to win
H.
Keep promises, be loyal in their absence, always apologize and try to forgive and forget
I.
Think win-win is about building effective relationships with people by working for their benefit while you are working for your own benefit
J.
You say yes too fast and get taken advantage of

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