chapter 13 terms
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| appearance | the overall outward look of an employee on the job, including dress and grooming
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| attitude | the emotional stance or disposition that a worker adopts toward his or her job duties, customers, employer, and coworkers
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| closed-ended question | a question that requires a yes or no answer
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| credentialing | the process for validating the qualifications of licensed professionals, such as Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS)
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| decorum | proper or polite behavior that is in good taste
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| discrimination | preferential treatment or mistreatment
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| etiquette | unwritten rules of behavior
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| harassment | mistreatment, whether sexual or otherwise
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| Health Insurance Portability and Accountability Act (HIPAA) | a comprehensive federal law passed in 1996 to protect all patient-identifiable medical information
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| nonverbal communication | communication without words through facial expression, body contact, body position, and tone of voice
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| notice of privacy practices | a written policy of the pharmacy to protect patient confidentiality, as required by HIPAA
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| open-ended question | a question that requires a descriptive answer, not merely yes or no
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| patient identifiers | any demographic information that can identify the patient, such as name, address, phone number, Social Security number, or medical identification number
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| policy and procedure manual | a book outlining activities in the pharmacy, defining the roles of individuals and listing guidelines
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| protected health information (PHI) | medical information that is protected by HIPAA, such as medical diagnoses, medication profiles, and results of laboratory tests
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| triage | the assessment by the pharmacist of an illness or symptom; outcome may be to recommend an OTC product, or refer patient to a physician or emergency room
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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