Save
Busy. Please wait.
or

show password
Forgot Password?

Don't have an account?  Sign up 
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know
Remaining cards (0)
Know
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

pht 100 c13 t

chapter 13 terms

QuestionAnswer
appearance the overall outward look of an employee on the job, including dress and grooming
attitude the emotional stance or disposition that a worker adopts toward his or her job duties, customers, employer, and coworkers
closed-ended question a question that requires a yes or no answer
credentialing the process for validating the qualifications of licensed professionals, such as Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS)
decorum proper or polite behavior that is in good taste
discrimination preferential treatment or mistreatment
etiquette unwritten rules of behavior
harassment mistreatment, whether sexual or otherwise
Health Insurance Portability and Accountability Act (HIPAA) a comprehensive federal law passed in 1996 to protect all patient-identifiable medical information
nonverbal communication communication without words through facial expression, body contact, body position, and tone of voice
notice of privacy practices a written policy of the pharmacy to protect patient confidentiality, as required by HIPAA
open-ended question a question that requires a descriptive answer, not merely yes or no
patient identifiers any demographic information that can identify the patient, such as name, address, phone number, Social Security number, or medical identification number
policy and procedure manual a book outlining activities in the pharmacy, defining the roles of individuals and listing guidelines
protected health information (PHI) medical information that is protected by HIPAA, such as medical diagnoses, medication profiles, and results of laboratory tests
triage the assessment by the pharmacist of an illness or symptom; outcome may be to recommend an OTC product, or refer patient to a physician or emergency room
Created by: wildap
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards