Flashcards that help you study for the 421 exam
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| Postal service employees operate under a mandate to protect and preserve mail placed in its A. Contracted postal units B. Custody C. Mailboxes D. Post office lobbies | B. Custody
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| A violation of the security and sanctity of the mail is: a. Delivering the mail late b. Failing to deliver the mail c. Redirecting missent mail d. Returning undeliverable mail | B. Failing to deliver the mail
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| The first opportunity for a sales and services associate to start the customer experience on a positive note is to: A. Deliver the first impression B. Offer stamps and other products C. Thank the customer D. Wear the appropriate uniform | D. Wear the appropriate uniform
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| The type of communication that can enhance or contradict messages is: A. Formal communication B. Informal communication C. Nonverbal communication D. Verbal communication | C. Nonverbal communication
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| The approach a SSA can use to engage our customers and ensure their needs are met is: A. A+gist B. Greeting customers C. Retail customer experience D. The first impression | A. A+Gist
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| Why is maintaining the security and sanctity of the mail one of the core responsibilities of USPS A. Assists in keeping prices low B. Assist in providing quality products/services C. Decreases theft of mail D. Instills customer confidence | D. Instills customer confidence
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Created by:
Clerk421