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USPS Exam 421 2024

Flashcards that help you study for the 421 exam

QuestionAnswer
Postal service employees operate under a mandate to protect and preserve mail placed in its A. Contracted postal units B. Custody C. Mailboxes D. Post office lobbies B. Custody
A violation of the security and sanctity of the mail is: a. Delivering the mail late b. Failing to deliver the mail c. Redirecting missent mail d. Returning undeliverable mail B. Failing to deliver the mail
The first opportunity for a sales and services associate to start the customer experience on a positive note is to: A. Deliver the first impression B. Offer stamps and other products C. Thank the customer D. Wear the appropriate uniform D. Wear the appropriate uniform
The type of communication that can enhance or contradict messages is: A. Formal communication B. Informal communication C. Nonverbal communication D. Verbal communication C. Nonverbal communication
The approach a SSA can use to engage our customers and ensure their needs are met is: A. A+gist B. Greeting customers C. Retail customer experience D. The first impression A. A+Gist
Why is maintaining the security and sanctity of the mail one of the core responsibilities of USPS A. Assists in keeping prices low B. Assist in providing quality products/services C. Decreases theft of mail D. Instills customer confidence D. Instills customer confidence
Created by: Clerk421
 

 



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