DAY 2
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| True or False. The USPS uses tax dollars to fund operations. | False.
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| Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? | The Security and Sanctity of Mail
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| The USPS Mission statement is to serve the American people, and through the ___________, bind our nation together by maintaining and operating our unique, vital, and resilient infrastructure. | Universal service obligation
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| Minus a few exceptions, what is generally required to open or break the seal of any mail class? | A federal search warrant
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| Who is the primary law enforcement of USPS? | US Postal Inspection Service (USPIS)
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| What is the independent agency within the USPS that performs audits on and investigates postal employees? | Office of Inspector General (OIG)
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| What is the difference between USPIS and OIG? | USPIS - Postal related civil crimes
OIG - Crimes committed by Postal employees
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| Who are responsible for ensuring that employees are properly trained and well informed? | Supervisors
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| Who manage post office daily operations and serve as business leaders and community anchors? | Managers and Postmasters
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| Who performs many of the same duties as an SSA but also support back office distribution functions? | Sales and Services Distribution Associate (SSDA)
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| Who ensures the correct processes are followed and customer needs are met? | Sales and Services Associate (SSA)
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| Who helps customers with package pickups, identifies mailing needs, ensures customers complete required forms before reaching the window? | Lobby Assistant
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| Who maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services? | Lead Sales and Services Associate (LSSA)
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| What are the 6 Retail Moments that Matter? | 1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keeping It Clean and Pristine
4. Delivering the Pride Inside
5. It’s Game Time
6. Solutions Are Your Specialty
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| What is the Post Office Website? | www.usps.com
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| What are the USPS Premium Services? | PME
PM
PO Boxes
Insurance
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| What is S.O.L.E.R.? | S-quarely face the person
O-pen your posture
L-ean towards the sender
E-ye contact maintained
R-elax while attending
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| What is A+GIST? | Acknowledge
Greet
Inquire
Suggest
Thank
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| What is the HazMat question? *NOTE: If you weigh it, you ask it. | "Does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?"
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| What are the five processing categories in USPS? | Letters
Flats
Machinable Parcels
Irregular Parcels
Nonmachinable Parcels
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| What is the maximum weight of FC Letters? | 3.5 ounces
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| What are the minimum dimensions of a letter? | 5 x 3.5 x 0.007 inches
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| What are the maximum dimensions of a letter? | 11.5 x 6.125 x 0.25 inches
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| What are the maximum dimensions of a postcard? | 6 x 4.25 x 0.016 inches
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| What are letter sized mailpieces that cannot be processed on automation equipment and are subject to a surcharge? | Nonmachinable letters
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| Apart from certain dimensions, flat sized pieces must also be ______, _____ and _____: | Rectangular
Flexible
Uniformly Thick within ¼ inch
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| What are the maximum dimensions of a flat? | 15 x 12 x 0.75 inches
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| What are the minimum dimensions of a flat? | Must exceed at least one of the letter dimensions
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| What are the three types of parcels? | Machinable, Irregular, and Nonmachinable
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| What is the maximum weight of a machinable parcel? | 25 pounds
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| What are the minimum criteria for a machinable parcel? | 6 x 3 x 0.25 inches and 6 ounces
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| What is a parcel that doesn't meet the minimum criteria of a machinable parcel? | Irregular
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| What is a parcel that exceeds the maximum criteria of a machinable parcel? | Nonmachinable
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| What does APO stand for? | Army Post Office
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| What does FPO stand for? | Fleet Post Office
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| What does DPO stand for? | Diplomatic Post Office
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| What contains information governing mail services within the United States? Provide complete answer? | Domestic Mail Manual
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| What contains information governing mail services outside the United States? | International Mail Manual
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| What are the benefits of domestic Priority Mail Express? | Money-Back Guarantee
1-2 Delivery Day Guarantee
Signature Confirmation
$100 Insurance
Flat rate pricing
Free Packaging
Sunday/Holiday Delivery (extra fee)
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| When is PM Express refunded? | When it is delivered/attempted late
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| What is the fastest domestic mail class? | PM Express
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| What are the maximum combined length and girth for Priority Mail and PM Express? | 108 inches
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| What charge is added to packages exceeding 1 cubic foot? | Dimensional Weight Pricing
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| What are the zones that Dimensional Weight Pricing can be added to? | Zone 1-9
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| What is the surcharge for parcels that require additional handling due to a length over 22 inches and/or measuring over 2 cubic feet? | Nonstandard
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| What is the domestic weight limit for packages? | 70 pounds
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| A package weighing more than 70 pounds or measures over 130 inches is __________ | Non-mailable
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| What services are included with domestic Priority Mail? | 1-3 business day delivery
Tracking
Flat rate pricing
Free Packaging
$100 insurance
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| What is the weight limit for Retail First Class Large Envelopes and Packages? | 13 ounces
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| What is the delivery time for First Class? | 2 to 5 days
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| What is the maximum combined length and girth of Retail Ground? | 130 inches
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| What is the surcharge for pieces exceeding 108 inches length and girth? | Oversized
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| What is the delivery time for USPS Retail Ground? | 2-5 days
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| What zones are USPS Retail Ground pricing available to for any mailable matter? | Zones 5-9
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| What zones are USPS Retail Ground pricing available to strictly for mail matters requiring ground transportation? | Zones 1-4
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| Handwritten or typewritten personal correspondence such as bills or account statements, postcards, and Business Reply Mail are examples of: | First Class Mail
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| What class of mail are authorized publications such as magazines and newspapers whose primary purpose is transmitting information? | Periodicals
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| What is the minimum frequency to ship to qualify for Periodical Mail? | 4 times a year
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| What requires 200 pieces or 50 lbs. per mailing and is used to send printed matter, flyers, advertising, newsletters, and small packages? | USPS Marketing Mail
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| What is an affordable, targeted advertising technique used to map the target audience and must not exceed 5,000 pieces per mailing? | Every Door Direct Mail (EDDM)
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| What is limited to books, sound recordings, academic theses and certain other items that must be sent to, from, or between educational organizations, museums, and other qualified organizations? | Library Mail
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| What is subject to inspection and content limited to books, sound recordings, recorded video tapes, printed music, recorded CDs and DVDs, and certain other items? | Media Mail
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| What is a free service for qualified items if mailed by or for the use of blind or other persons who cannot read conventionally printed materials due to a physical handicap? | Free Matter for the Blind
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| What is a subclass of Package Services that must not weigh more than 15 pounds and be permanently bound? | Bound Printed Matter
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| True or False. You are allowed to tape up customer boxes. | False
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| What are used to calculate PME, PM, and USPS Retail Ground prices? | Zone Charts
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| How much insurance does Priority Mail Express and Priority Mail come with? | $100
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| What premium service offers money-back guarantee on unmet delivery commitments? | PM Express
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
RCipp
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