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VTT 113 final exam

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Question
Answer
which organization or agency accredits veterinary technology programs in the united states?   show
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To whom does the veterinary technology student apply to take the VTNE?   show
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show inadequate oxygenation  
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what are the three things a veterinary technician cannot do in the veterinary hospital?   show
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show obtain laboratory samples for analysis  
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clients may call the clinic for suggestions or advice relating to their pets. It should be the goal of the receptionist to:   show
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receptionists may need to triage patients as they arrive. Triage is   show
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when handling multiple phone lines it is ok to put a client on hold. How long should a client remain on hold before being asked if you can call them back?   show
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show name  
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show in front of the owner  
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show official  
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Ixodes scapularis, the tick that transmits Lyme disease from deer to humans, is best described as which of the following?   show
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show vehicle of transmission  
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Which of the following defines the requirements necessary to practice veterinary medicine within a state?   show
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The difference between ethics and law lies in which of the following statements?   show
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Which type of ethics do the following uphold: the American Vet Medical Association’s Principles of Vet Medical Ethics, the Vet Hospital Managers Association’s Code of Ethics, and the National Association of Vet Technicians in America’s Code of Ethics?   show
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show indirect  
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show assist during surgery  
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Which of the following team members is most likely to be primarily responsible for handling client and personnel issues?    show
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Final business decisions such as purchasing, hiring staff, and setting budgets are most likely to be the responsibility of which of the following team members?   show
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Medications are given in a variety of methods. What does PO stand for?   show
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show client compliance  
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show nonverbal  
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Which of the following in an example of a paraverbal skill?   show
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show master problem sheet  
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show “We will be happy to send copies of the records to the specialist.”  
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show Occupational Safety and Health Administration  
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The most important person in any practice is the:   show
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show ineffective communication  
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What is the overriding purpose of the board of veterinary medicine?   show
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show 80%-90%  
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Which of the following is not a factor that contributes to the increase in compassion fatigue during the holiday season?   show
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Which of the following is a fomite?   show
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Which of the following is the last step of the Veterinary Technician Practice Model?   show
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show spraying urine in the house  
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show to prevent sticker shock  
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Which professional organization has prepared the Code of Ethics for the Veterinary Technician profession?   show
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show the study of ethical views of veterinarians and veterinary professionals regarding their behavior and attitudes  
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which organization or agency accredits veterinary technology programs in the united states?   show
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show Dr. Walter E. Collins  
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show $33,280  
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show AAVSB  
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show inadequate oxygenation  
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show diagnose disease, prescribe medicine, and perform surgical procedures  
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show 350  
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what is the name of the national board examination given to vet techs?   show
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show gather data about the patient  
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when completing veterinary records it is important that the vet tech enter the notation "_____" for medication ordered by the vet   show
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show the office manager  
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after explaining a patient's at-home aftercare, a client appears confused and has questions. One way to provide excellent customer service and prevent information overload is which of the following methods?   show
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show honest communication and respect  
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show have patience and flexibility, exceptional customer service skills, and awareness of the signs of skin and zoonotic diseases  
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Interpreting correct nutritional instructions, feeding correct diet, and withholding food from a pre-op patient describe the primary duties of which member of the veterinary healthcare team   show
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show disease prevention and animal nutrition  
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show vet tech  
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An advertising sales representative calls the vet clinic to ask if the clinic wants to promote its services via an advertisement. Which of the following team members is most likely to be authorized to purchase the advertisement space?   show
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Which of the following team members is most likely to be primarily responsible for handling client and personnel issues?   show
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show hospital administrator  
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Which of the following is an outcome of a “WOW” service experience?   show
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show offering exceptional customer service  
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show make sure every dog is on a leash and every cat in a carrier  
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show Show the invoice to the client and go through it line by line; ask for and answer any questions, then ask for payment.  
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show severity of their conditions  
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The receptionist team members spend several hours per day on the telephone, making effective phone techniques an important part of the job. Which of the following is an important component of proper telephone technique?   show
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If a receptionist tells a client that someone from the clinic will call back in 10 minutes, within how many minutes should the call ideally be made?   show
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show The receptionist can give the record to the staff member who will be given the call.  
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show “Hello, Mrs. Jones. Hi, Jessie. I’ll be with you momentarily.”  
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Cross-training team members to aid the receptionist team is most likely to ensure which of the following?   show
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show Mucous membrane color  
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Animals have two responses to fear which one describes trying to get away?   show
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regarding fear free protocols what does FAS stand for?   show
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show considerate approach  
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show true  
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Touch gradient encompasses both gentle control and considerate approach to minimize all except which of the following?   show
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show modified live  
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Most vaccines are given by which route?   show
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show ensure the chip is working, check for migration of the chip, discover microchips that pet owners are unaware of, remind owners to update the microchip registration  
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It is recommended that seniors start coming for exams every six months starting at about which age?   show
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show lead thyroid collars, gowns, and gloves  
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it is vital that the hospital provide informed consent to clients prior to any elected surgical procedures. Informed consent ensures that the client:   show
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true or false: therapeutic diets require a prescription from a vet to be sold.   show
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show several weeks  
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Which of the following is NOT a responsibility of the veterinary technician team?   show
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citing a published code of ethics, members of a state veterinary board give an official reprimand to a veterinarian within their state. Which of the following types of ethics are these board members most likely to be demonstrating?   show
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A vet is recommending that a client’s cat undergo surgery because of a broken femur. The client is given informed consent forms to sign following a thorough discussion of the procedure. Which of the following must be completed on the consent form?   show
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A client of a veterinary practice reports that he is moving to another state and requests his horse’s medical records. Which of the following is the most appropriate action by the veterinary clinic?   show
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show standard of care  
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show A surgery room being used as an exam room  
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show enforcement  
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Complaints against veterinary practices are usually caused by   show
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show A contract dispute between a veterinarian and an employee  
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show Once stable treatment for non-life threatening injuries should be completed  
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show patient recovers, all treatments agreed upon have been completed, patient dies, client terminates the relationship  
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Which of the following is a symptom of spiritual compassion fatigue?   show
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Which of the following is a symptom of interpersonal compassion fatigue?   show
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Which of the following is a symptom of physical compassion fatigue?   show
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Which things must be present for someone to experience compassion fatigue?   show
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STS is an acronym for:   show
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Compassion fatigue can be resolved by:   show
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Compassion fatigue affects all of the following, EXCEPT:   show
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Which of the following is not a factor that contributes to the increase in compassion fatigue during the holiday season?   show
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show Disconnecting from friends  
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show 80% to 90%  
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Which of the following best describes the H1N1 virus, which spread from a pig to a human?   show
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show vector  
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Stagnant water may harbor microscopic worm larvae that, when they come into contact with human skin, may infect the human. Which of the following best describes the water?   show
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show legs  
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Making sure that team members wash their hands thoroughly after handling veterinary medications and chemicals will prevent which of the following?   show
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The minimum requirement for personal protection of team members taking radiographs includes which of the following?   show
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A dosimeter is used for measuring which of the following in a veterinary practice?   show
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To ensure the safety of patients and team members, anesthetic machines must have which of the following?   show
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Liquid anesthesia accidentally has been spilled on the hospital room floor. Which of the following steps should be performed first?   show
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It is most appropriate to dispose of used needles and surgical blades in which of the following?   show
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show Specialized medical waste company  
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