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which organization or agency accredits veterinary technology programs in the united states?
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To whom does the veterinary technology student apply to take the VTNE?
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VTT 113 final exam
| Question | Answer |
|---|---|
| which organization or agency accredits veterinary technology programs in the united states? | American veterinary medical association (AVMA) |
| To whom does the veterinary technology student apply to take the VTNE? | American association of veterinary state boards (AAVSV) |
| which of the following merits the highest priority in patient intervention? | inadequate oxygenation |
| what are the three things a veterinary technician cannot do in the veterinary hospital? | diagnose disease, prescribe medicine, and perform surgical procedures |
| which of the following duties is not generally assigned to kennel assistants? | obtain laboratory samples for analysis |
| clients may call the clinic for suggestions or advice relating to their pets. It should be the goal of the receptionist to: | provide the most current, correct information available on the subject |
| receptionists may need to triage patients as they arrive. Triage is | prioritizing patients according to the severity of their condition |
| when handling multiple phone lines it is ok to put a client on hold. How long should a client remain on hold before being asked if you can call them back? | 1-2 minutes |
| Greeting clients by their ___ and addressing their pets by ___ creates a positive first impression | name |
| A patient is being discharged from the hospital, when should the first dose of medication being dispensed be given to the patient? | in front of the owner |
| Which of the following is NOT one of the three areas of ethics which affect team members on every level? | official |
| Ixodes scapularis, the tick that transmits Lyme disease from deer to humans, is best described as which of the following? | vector |
| Stagnant water may harbor microscopic worm larvae that, when they come into contact with human skin, may infect the human. Which of the following best describes the water? | vehicle of transmission |
| Which of the following defines the requirements necessary to practice veterinary medicine within a state? | the veterinary practice act |
| The difference between ethics and law lies in which of the following statements? | The difference between ethics and law lies in the enforcement. |
| Which type of ethics do the following uphold: the American Vet Medical Association’s Principles of Vet Medical Ethics, the Vet Hospital Managers Association’s Code of Ethics, and the National Association of Vet Technicians in America’s Code of Ethics? | professional |
| ________ supervision is defined as a situation in which a licensed veterinarian is not on the premises but maintains constant communication. | indirect |
| Certified Veterinary Technicians can perform which of the following tasks? | assist during surgery |
| Which of the following team members is most likely to be primarily responsible for handling client and personnel issues? | practice manager |
| Final business decisions such as purchasing, hiring staff, and setting budgets are most likely to be the responsibility of which of the following team members? | hospital administrator |
| Medications are given in a variety of methods. What does PO stand for? | by mouth |
| Which of the following is best defined as the number or percentage of clients that accept recommendations made by the veterinary healthcare team? | client compliance |
| Of these three components of a message, which is the most important? | nonverbal |
| Which of the following in an example of a paraverbal skill? | Using a lower and deeper voice tone. |
| What is the name of a summary sheet that includes patient name, gender, species, breed, age, diet, allergies, vaccinations, and current medications? | master problem sheet |
| A client calls a practice to request the medical records for a cat that has recently been diagnosed with asthma and that will be taken to a veterinary specialist. Which of the following is the most appropriate response? | “We will be happy to send copies of the records to the specialist.” |
| Which of the following agencies creates policy concerning the safe use and disposal of chemicals used in a veterinary practice? | Occupational Safety and Health Administration |
| The most important person in any practice is the: | client |
| Complaints against veterinary practices are usually caused by | ineffective communication |
| What is the overriding purpose of the board of veterinary medicine? | to protect the public |
| What percent of individuals who seek treatment for depression can be treated successfully? | 80%-90% |
| Which of the following is not a factor that contributes to the increase in compassion fatigue during the holiday season? | Staff members take time off |
| Which of the following is a fomite? | an infected bowl |
| Which of the following is the last step of the Veterinary Technician Practice Model? | Gather additional data about the patient |
| Which of the following is a common behavior problem in adult cats? | spraying urine in the house |
| Why should clients be provided with estimates prior to running any diagnostics? | to prevent sticker shock |
| Which professional organization has prepared the Code of Ethics for the Veterinary Technician profession? | NAVTA |
| Four branches of veterinary ethics exist. Which of the following describes Descriptive ethics? | the study of ethical views of veterinarians and veterinary professionals regarding their behavior and attitudes |
| which organization or agency accredits veterinary technology programs in the united states? | AVMA |
| who is known as the "father of veterinary technology?" | Dr. Walter E. Collins |
| what was the average salary for vet techs nationwide in 2015? | $33,280 |
| to whom does the vet tech student apply to take the VTNE | AAVSB |
| which of the following merits the highest priority in patient intervention? | inadequate oxygenation |
| what are the three things a vet tech cannot do in the vet hospital? | diagnose disease, prescribe medicine, and perform surgical procedures |
| there are over ___ "essential" and "recommended" tasks listed in the accreditation policies and procedures handbook of the CVTEA, which constitutes the foundation of the hands-on curriculum for laboratories and practical training | 350 |
| what is the name of the national board examination given to vet techs? | veterinary technician national examination |
| the veterinary technician practice model consists of five steps, which of the following would be the first step? | gather data about the patient |
| when completing veterinary records it is important that the vet tech enter the notation "_____" for medication ordered by the vet | as per order |
| the office manager walks into the kennel area, finds it empty of personnel, and observes an animal in a dirty cage. Which of the following team members is responsible for cleaning the dirty cage at this point? | the office manager |
| after explaining a patient's at-home aftercare, a client appears confused and has questions. One way to provide excellent customer service and prevent information overload is which of the following methods? | offer a preprinted client handout detailing the instructions |
| which of the following are two key ingredients to effective teamwork within a veterinary practice? | honest communication and respect |
| which of the following best describes the skills needed to be a good animal groomer? | have patience and flexibility, exceptional customer service skills, and awareness of the signs of skin and zoonotic diseases |
| Interpreting correct nutritional instructions, feeding correct diet, and withholding food from a pre-op patient describe the primary duties of which member of the veterinary healthcare team | kennel assistant |
| It is most appropriate for a veterinary assistant to excel at which of the following aspects of the veterinary practice? | disease prevention and animal nutrition |
| A client comes to the clinic angry about a bill he has received. Which of the following team members is most likely to be called upon to handle this client? | vet tech |
| An advertising sales representative calls the vet clinic to ask if the clinic wants to promote its services via an advertisement. Which of the following team members is most likely to be authorized to purchase the advertisement space? | practice manager |
| Which of the following team members is most likely to be primarily responsible for handling client and personnel issues? | practice manager |
| Final business decisions such as purchasing, hiring staff, and setting budgets are most likely to be the responsibility of which of the following team members? | hospital administrator |
| Which of the following is an outcome of a “WOW” service experience? | increased client compliance |
| Which of the following is the ultimate goal of the receptionist team? | offering exceptional customer service |
| Which of the following methods would the receptionist use to ensure the safety of clients and patients in the reception area? | make sure every dog is on a leash and every cat in a carrier |
| Which of the following is the most appropriate way to discuss a lengthy and complex bill with a client? | Show the invoice to the client and go through it line by line; ask for and answer any questions, then ask for payment. |
| Triage is best defined as prioritizing patients based on which of the following? | severity of their conditions |
| The receptionist team members spend several hours per day on the telephone, making effective phone techniques an important part of the job. Which of the following is an important component of proper telephone technique? | using a pleasant, confident, and understandable voice |
| If a receptionist tells a client that someone from the clinic will call back in 10 minutes, within how many minutes should the call ideally be made? | 5 minutes |
| Which of the following best explains why the receptionist should pull an animal’s medical record when a client calls to ask a clinical question? | The receptionist can give the record to the staff member who will be given the call. |
| A long-time client of a veterinary practice enters the reception area with a pet. Which of the following is the best way for the receptionist to acknowledge their entrance to the clinic? | “Hello, Mrs. Jones. Hi, Jessie. I’ll be with you momentarily.” |
| Cross-training team members to aid the receptionist team is most likely to ensure which of the following? | Efficiency of the practice during busy times |
| Which of the following is NOT one of the five patient vital signs? | Mucous membrane color |
| Animals have two responses to fear which one describes trying to get away? | flight |
| regarding fear free protocols what does FAS stand for? | fear anxiety stress |
| Which of the protocols for creating a Fear Free environment encompasses interactions between the veterinary team, the patient, and input from the | considerate approach |
| true or false: Often restraint is what causes the pet’s fear not the procedure | true |
| Touch gradient encompasses both gentle control and considerate approach to minimize all except which of the following? | continuous hands-on contact |
| Of the three types of vaccines which one uses a virus or bacteria that has been passed through a culture to reduce its virulence? | modified live |
| Most vaccines are given by which route? | SQ |
| It is advised that practices scan pets for microchips each time they visit for all of the following reasons | ensure the chip is working, check for migration of the chip, discover microchips that pet owners are unaware of, remind owners to update the microchip registration |
| It is recommended that seniors start coming for exams every six months starting at about which age? | 7 years |
| Safety is of utmost important when taking radiographs. The absolute minimum protective equipment that should be provided and worn is which of the following? | lead thyroid collars, gowns, and gloves |
| it is vital that the hospital provide informed consent to clients prior to any elected surgical procedures. Informed consent ensures that the client: | has been advised, understands the risks, agrees to the procedures elected |
| true or false: therapeutic diets require a prescription from a vet to be sold. | false |
| Once a vaccination is given to a pet how long does it take to generate an immune response to the antigens in the vaccine? | several weeks |
| Which of the following is NOT a responsibility of the veterinary technician team? | supervise the reception team |
| citing a published code of ethics, members of a state veterinary board give an official reprimand to a veterinarian within their state. Which of the following types of ethics are these board members most likely to be demonstrating? | administrative |
| A vet is recommending that a client’s cat undergo surgery because of a broken femur. The client is given informed consent forms to sign following a thorough discussion of the procedure. Which of the following must be completed on the consent form? | risks, benefits, prognosis, alternative treatments, costs |
| A client of a veterinary practice reports that he is moving to another state and requests his horse’s medical records. Which of the following is the most appropriate action by the veterinary clinic? | give a copy of the medical records to the client |
| An injured animal with a complex medical history is brought to the clinic. After a thorough review of the medical history & an examination, the vet asks the receptionist to place a call to a specialist as a reference. The vet is exercising which protocol? | standard of care |
| A premises violation would be noted in which of the following examples? | A surgery room being used as an exam room |
| The difference between ethics and law lies in which of the following statements? | enforcement |
| Complaints against veterinary practices are usually caused by | ineffective communication |
| What would be an example of a civil law case? | A contract dispute between a veterinarian and an employee |
| Practices often face a dilemma when a Samaritan brings in a pet hit by a car. The law of unjust enrichment allows protection for the practice if critical factors are met. Which of the following would NOT be one of the required critical factors? | Once stable treatment for non-life threatening injuries should be completed |
| Once a valid client-patient relationship has been established a practice must continue the treatment on a patient until which of the following occurs | patient recovers, all treatments agreed upon have been completed, patient dies, client terminates the relationship |
| Which of the following is a symptom of spiritual compassion fatigue? | hopelessness and loss of purpose |
| Which of the following is a symptom of interpersonal compassion fatigue? | decreased interest in intimacy and mistrust |
| Which of the following is a symptom of physical compassion fatigue? | lack of self-care and illness |
| Which things must be present for someone to experience compassion fatigue? | An ability for empathy; a caregiving relationship |
| STS is an acronym for: | Secondary Traumatic Stress. |
| Compassion fatigue can be resolved by: | taking vacation. |
| Compassion fatigue affects all of the following, EXCEPT: | the drug manufacture representative. |
| Which of the following is not a factor that contributes to the increase in compassion fatigue during the holiday season? | Staff members take time off |
| Which of the following is NOT a symptom of behavioral compassion fatigue? | Disconnecting from friends |
| What percent of individuals who seek treatment for depression can be treatedsuccessfully? | 80% to 90% |
| Which of the following best describes the H1N1 virus, which spread from a pig to a human? | zoonotic disease |
| Ixodes scapularis, the tick that transmits Lyme disease from deer to humans, is best described as which of the following? | vector |
| Stagnant water may harbor microscopic worm larvae that, when they come into contact with human skin, may infect the human. Which of the following best describes the water? | vehicle of transmission |
| Two team members are lifting a 90-lb Bernese mountain dog onto an examination table. It is most appropriate for them to use which of the following muscle groups to do most of the heavy lifting? | legs |
| Making sure that team members wash their hands thoroughly after handling veterinary medications and chemicals will prevent which of the following? | Ingesting the substances or wiping them on their faces |
| The minimum requirement for personal protection of team members taking radiographs includes which of the following? | Lead apron, lead gloves, thyroid collar |
| A dosimeter is used for measuring which of the following in a veterinary practice? | Radiation exposure when taking radiographs |
| To ensure the safety of patients and team members, anesthetic machines must have which of the following? | Scavenging systems |
| Liquid anesthesia accidentally has been spilled on the hospital room floor. Which of the following steps should be performed first? | Evacuate team members and patient. |
| It is most appropriate to dispose of used needles and surgical blades in which of the following? | Sharps container |
| Which of the following is the most appropriate type of company to pick up and dispose of sharps containers? | Specialized medical waste company |
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