Study Guide
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| Think Win-Win | Essential to your meaningful life. A basic principle of successful living: Unless other people win with you, you don't truly win.
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| Win-Lose | If you're in the upper-left corner of the matrix, your low in consideration and high in courage. You go for win-lose every time. You're bold but cold- unsympathetic, inconsiderate, unkind. You want to get ahead, even if it means stepping on someone else
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| Lose-Win | If your in the bottom-right corner of the matrix, your high in consideration but low in courage. Your eager to please and reluctant to stand up for yourself; therefore, you often end up in lose-win situation.
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| Lose-Lose | If your in the bottom-left corner of the matrix, your low in both courage and consideration. You don't care if other people lose, nor do you have the courage to stand up for yourself.
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| Win-Win or No Deal | It's the upper-right corner you want to be-high in both courage and consideration. You're ready to walk away before someone loses -including yourself. Balancing courage and consideration takes proactive patience, so don't give up too soon.
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| What a Deposit Is for the Other Person | what you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out.
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| Small Acts of Kindness | A second deposit is to treat people with kindness. The opposite-the withdrawal -is to be unkind, discourteous, and disrespectful.
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| Keep Promises | With big withdrawals, like lies or broken promises, you must break. You can't talk yourself out of problems you behave yourself into. People must see it to believe it. Thats why you do what you say you're going to do.
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| Keep Confidences | When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about other people on social media. Texting or posting photos or information about others can humiliate them and might get you into trouble.
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| Be Loyal to the Absent | Avoid gossiping or backbiting. If you bad-mouth someone, the people listening to you will wonder if you're doing the same to them behind their back. If you hear someone bad-mouthing a friend, speak up.
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| Set Clear Expectations | Don't leave things fuzzy. With roommates, a study group or at work. Follow through on what's expected.
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| Apologize | If you're in the wrong, admit it now. Don't wait. Some people refuse to say they're sorry until the other person apologizes, or they make up excuses for their behavior. Making excuses instead of making things better turns into an even bigger withdrawal.
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| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. Don't let yesterday hold your tomorrow hostage. getting even or talking about other people's failings won't help you.
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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amiyrodriguez
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