study guide
Help!
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| what will be explore in this chapter? | 1. balancing courage and consideration
2. making deposits into other peoples emotional bank accounts
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| what is the main point of module 11? | to build effective relationships with people by working for their benefit as well as my own.
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| what is a win-lose? | this is here you have to win while others lose. ( low consideration and high courage)
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| what is a lose-win? | this is where you don't have enough courage to stick up got yourself. your easily taken advantage of and bury your feelings. (high in consideration and low in confidence)
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| what is a lose-lose? | this is where you have the mentality of where you cant win then no one can win. for example " if I'm going down, your going down with me". (loe in courage and consideration"
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| what is a win-win or no deal? | this is where both can win otherwise one is "walking". basically a situation where both people can benefit and if not it is not worth the stress or hassle.
this is where you want to be. ( high in courage and consideration)
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| what is the main point of module 12? | make deposits of kindness and helpfulness into others EBA.
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| why do you need to find out what a deposit is for another person? | what you may think is a deposit may be a withdraw to the other person.
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| what could be a deposit? | do small acts of kindness and not withdrawing-being unkind.
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| why is it important to keep promises? | if you break a promise it bankrupts a persons EBA.
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| what should you do if someone upsets you? | always forgive them.
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| what should you do if you upset someone? | apologize immediately.
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