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Module 4

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Question
Answer
Win-Lose   High on courage, low on consideration. You are bold but cold.  
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Win-Win   You go for Win-win or no deal. You are ready to walk away before someone loses.  
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Lose-Win   Low on courage, high on consideration. You are eager to please but wont stand up for yourself.  
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Lose-Lose   If you can win, nobody wins. You are low on both courage and consideration.  
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Do small acts of kindness   Be kind to others and create connections while making deposites.  
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EBAs   Emotional Bank Accounts. positively adding to someone emotional bank accounts helps make friends and build strong relationships .  
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Keep promises   Make good on promises because they will break someone trust quick.  
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Keep confidences   When someone shares something confident with you, you should keep it to yourself.  
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Be loyal to the absent   Avoiding gossip.  
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Set clear expectations   Be clear about your intentions and follow through.  
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Apologize   If you are wrong, admit to it. If you don't you could make the problem bigger.  
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Forgive   Forgive so you don't keep hurting yourself the way you were hurt.  
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Withdrawal   Taking away from someones Emotional Bank Account.  
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