ESLV 3819 Hotel Nouns
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| check in | the time when hotel guests arrive
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| check out | the time when hotel guests leave
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| minibar | a small refrigerator in room with drinks & snacks
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| linens | sheets & towels
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| reservation | set day and time to arrive
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| valet slip | the paper that is proof you gave your car to the valet
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| tip | extra money given for good service
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| improvement | getting better at something
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| procedure | the correct way to do something
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| ratio | relation between two amounts
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| chemicals | something used for cleaning
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| concentrate | a substance made by removing water or other diluting agents
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| fumes | gases, usually dangerous
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| front desk | where guests check in/check out
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| lobby | where guests arrive/leave
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| spa | where guests get health treatments
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| banquet room | where large groups of people meet to eat or have an event
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| conference room | where large groups of people have meetings
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| business center | where people can use computers and copiers
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| front desk receptionist | the person who checks people in/out & makes reservations
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| manager | the person who is usually in charge of employees
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| concierge | the person who is in charge of guest services
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| valet | the person who parks and retrieves vehicles for guests
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| bellhop | the person who is responsible for helping hotel guests with luggage
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| groundskeeper | the person who is responsible for maintaining the landscape
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| custodian | the person who is in charge of cleaning the main areas and making repairs in the hotel
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| laundry attendant | the person who is responsible for washing towels and sheets, as well as personal items of guests
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| room attendant | the person who ensures a property’s guests have a clean, well stocked, comfortable environment
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