think-win-win
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What is the title of module 4? | Think-Win-WIn
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| Unless other people win with you, you don't truly win. | True
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| You should balance ______ with ______. | Courage, Consideration
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| Lose-Win | You are high in consideration but low in courage.
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| Lose-Lose | You are low in both courage and consideration.
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| Win-Lose | You are low in consideration but high in courage.
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| Win-Win or No Deal | You want to be high in both consideration and courage and if that is not what you are getting you will walk away.
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| What deposits can you make into someone elses Emotional Bank Account? | Deposits of Kindess and Helpfulness.
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| You have to find out what other people thinks are deposits | True.
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| What two rules should you remember when making deposits into an EBA? | 1. A deposit is only a deposit if the other person sees it as one.
2. It can take more than one deposit to make up for one withdrawl.
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| What are some deposits? | Keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, forgive, show kindness, show courtesy, show respect.
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| What's an example of a withdrawal from someone's EBA? | Breaking a promise, gossip, telling someone's secrets, unkindness.
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| What is an EBA? | The amount of trust you have in someone.
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| How do you achieve think-win-win? | First discover the problem or concern, then create a solution that benefits both of you.
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| How do you think-win-win | By avoiding comparisons and competitions. As well as balancing you courage and consideration.
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Created by:
mmurray7
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