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Psyc 1300 Habit 4 Study Guide

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Question
Answer
"I'm going to beat you no matter what."   Win-Lose  
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"I always get stepped on."   Lose-Win  
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"If I'm going down, you're going down with me."   Lose-Lose  
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"We're going to win together."   Win-Win  
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A chart to help determine the level of courage and consideration applied to each win/lose situation   Courage and Consideration Matrix  
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Similar to win-win, in that it is high in both courage and consideration   No-Deal  
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The two principles by which people who think win-win live   Courage and consideration  
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If you constantly think lose-win, you may be this for others. (Gets walked all over)   Doormat  
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Emotional Bank Account   EBA  
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Something that helps a relationship   Deposit  
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Something that hurts a relationship   Withdrawal  
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Deposit rule #1   A deposit is only a deposit if the other person sees it as such  
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Deposit rule #2   It can take one or more deposits to make up for one withdrawal  
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If you're in the wrong, admit it now.   Apologize  
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Don't let yesterday hold tomorrow hostage.   Forgive  
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Avoid gossiping or backbiting.   Be loyal to the absent  
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When someone shares something with you in confidence, keep it that way.   Keep confidences  
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Be very careful before using the words, "I promise."   Keep promises  
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If you want to make friends, do little kindnesses.   Do small acts of kindness  
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Don't leave things fuzzy.   Set clear expectations  
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