Study Guide
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| Main point of Module 11 | Building effective relationships with people by working for their benefit while you are working for your own benefit
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| Courage and Consideration Matrix: Win-Lose | High on courage and low on consideration - getting ahead of others or being better than them
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| Courage and Consideration Matrix: Lose-Win | Low on courage and high on consideration - insecurity; saying yes too fast, easily taken advantage of, lots of feelings buried
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| Courage and Consideration Matrix: Lose-Lose | Low on both courage and consideration - if you can't win, no-one does, revenge, envy and criticization
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| Courage and Consideration Matrix: Win-Win | High on both courage and consideration - win-win or no deal, ready to walk away before either party loses, balancing courage and consideration will make both sides feel good
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| Main point of Module 12 | The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
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| Eight Deposits you can make | 1. Find out what a Deposit is for the other person
2. Do small acts of kindness, courtesy, and respect
3. Keep promises
4. Keep confidences
5. Be loyal to the absent
6. Set clear expectations
7. Apologize
8. Forgive
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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