Think Win Win
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| Module 11: Balance courage and consideration | Main Point: Think Win Win is about building effective relationships with people by working for their benefit while you are working for your own benefit
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| Win-Lose | "I'm going to beat you no matter what"
You can't win unless someone else loses
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| Lose-Win | "I always get stepped on" Low on courage and high on consideration. Insecure, easily taken advantage of, coward, victim
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| Lose-Lose | "If I'm going down, you're going down with me." If you cant win, no one will win. You get revenge, are envious, and are critical of others.
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| Win-Win | "We're going to win together." Win-Win or no deal. The balance of courage and consideration helps you walk away before someone loses-including yourself.
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| Courage and Consideration Matrix | Being in the upper right corner is ideal, where you stay high in both categories and go for the Win-Win.
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| Module 12: Make deposits in other people's Emotional Bank Account(EBA) | Main Point: The key to making friends is to deposit acts of kindness and helpfulness in their EBA, while avoiding making withdrawals.
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| Emotional Bank Account (EBA) | The relationship is like a bank account and the deposits and withdrawals are emotional. Deposit-helps relationship Withdrawal-hurts relationship
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| Types of deposits | Understand what a deposit/withdrawal means for that person, Small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, Forgive
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| Understand what a deposit/ withdrawal means for that person | Do not assume a deposit for you is the same for someone else.
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| Small acts of kindness | Bestow kindness on everybody
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| Keep promises | Must see to believe. Don't break promises because that leads to distrust that takes a long time to rebuild.
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| Keep Confidences | Be careful with other peoples private information they have granted you knowledge of.
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| Be loyal to the absent | Avoid gossip and stand up for others. Participation in gossip might create insecurity from others about your character
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| Set clear examples | Don't let things get fuzzy in your personal or professional life. Say what you want and mean, ask questions and follow through.
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| Apologize | Admit guilt without delay. Avoid waiting, creating excuses, and ultimately creating a bigger withdrawal
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| Forgive | Avoid hurting yourself the way you were hurt by learning to forgive and forget.
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