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chapter 8 and 9

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Answer
Chain of command   Official hierarchy of authority that dictates who is in charge of whom within the organization.  
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Hierarchy   The levels of management within a business organization, from the lowest to the highest.  
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Departmentalization   Process of organizing employees into groups or units to accomplish specific organizational goals.  
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Span of control   The number of subordinates under the direct control of a manager or supervisor.  
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Matrix organization   Organizational structure that combines employees from different parts of the organization; often used for special projects.  
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Tall organization   Organization with multiple layers of management between top executives and front-line employees.  
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Flat organization   Organization with few layers of management between the executive level and the lowest level.  
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Staff Personal   Personnel whose positions are typically advisory and/ or facilitative in nature.  
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Corporate culture   The shared values, symbols, rituals, beliefs and traditions of an organization.`  
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Line organization   Structure in which authority and responsibility move from top to bottom and each employee reports to only one manager.  
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Restructuring   The reorganization of a company in order to achieve greater efficiency and adapt to new markets.  
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Centralized authority   Organization structure in which decision-making and authority are concentrated at top levels of the firm.  
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Decentralized authority   Organization structure in which authority and decision-making is delegated to lower levels of the firm.  
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Virtual corporation   Organization structure that temporarily networks replaceable firms that join together and leave as needed.  
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Core competencies   Those functions that the organization can do as well as or better than any other organization.  
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Benchmarking   Comparing a firm's processes and performance to the world's best and/or best practices from other industries.  
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Economics of scale   The increase in efficiency of production as the number of goods being produced increases.  
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Bureaucracy   Management structure with many layers of management, a high degree of formalization and job specialization.  
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Formal organization   Structure of an organization that is typically depicted on organization charts  
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Real time   The actual time during which a process or event occurs  
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Line personal   Those personnel in an organization who have direct job performance responsibilities.  
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Assembly process   manufacturing method in which value is added by putting together components to create a product  
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Continuous process   Manufacturing method to produce or process materials without interruption for long periods of time.  
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Mass customization   production of personalized or custom-tailored goods or services to meet customers' individual needs  
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Critical path   In a PERT chart, the sequence of activities that takes the longest time from start to finish  
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Facility location   the process of determining the geographic placement of facilities to serve the firm's clients or customers  
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Facility layout   the arrangement of machinery, equipment and people within a production facility  
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Quality   consistent production of goods and services desired by customers that are free of defects and deficiencies  
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Process manufacturing   manufacturing method in which value is added through physical or chemical transformation of the product  
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Production   the creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge  
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telecommuting   working from home via computer  
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flexible manufacturing   manufacturing system that uses computer controlled technology to produce different goods in varying volumes  
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lean manufacturing   manufacturing methodology based on maximizing value and minimizing waste in the manufacturing process  
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SPC Statistical process control   method of monitoring quality through random sampling of products and plotting variances from standard  
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CAD computer aided design   the use of computers to assist in the design and development of products  
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MRP materials requirement planning   computerized system that uses sales forecasting in determining appropriate inventory levels of materials  
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ERP Enterprise resource planning   computerized system that intergrates business functions such as purchasing, inventory control, sales, finance, and HR into a single database  
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CIM computers integrated manufacturing   combining applications such as CAD, CAM and other computer systems to streamline the manufacturing process  
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JIT just in time inventory control   inventory system in which materials and supplies are delivered when required and neither sooner nor later  
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CAM computer aided manufacturing   the use of computers in the manufacturing of products  
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Statistical quality control   the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning  
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Production management   the process of coordinating and controlling the activities required to create goods  
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operations management   the design, execution and control of operations that convert resources into desired goods and services  
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form utility   the value added by converting raw materials, labor, information etc. into finished products  
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Purchasing   activities involved in obtaining required goods and services at the optimum cost and from reliable suppliers  
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ISO 9000   series of quality assurance standards developed by the International Organization for Standardization  
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ISO 14000   series of environmental management standards developed by the International Organization Standardization  
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PERT chart   scheduling technique that identifies and sequences major activities needed to complete a project  
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Gantt chart   graphic scheduling tool that displays what projects are in process and their stage in completion  
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Intermittent process   a production process in which the production run is short and the machines are changed frequently to make different products  
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