Resolving Conflicts With Others
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| conflict | two or more goals are incompatible or mutually exclusive
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| role conflict | two competing demands/expectations
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| work-family conflict | work, social, and family life compete
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| incivility | lack of regard for another
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| cognitive restructuring | mental conversion of neg to pos
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| underlying source of job conflict | competition for resources
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| key sources of conflict | personality clashes, aggressive personalities, cross-generational conflict
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| cause and effect of job conflict | workplace violence
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| predictors of workplace violence | weaponry, paranoia, antisocial, desperation, history of violence
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| five styles of handling conflict | competitive, avoidant, sharing, collaborative, accommodative
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| avoidant conflict handling style (neglect) | unassertive and uncooperative party
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| competitive conflict handling style (domination) | assertive and uncooperative party
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| sharing conflict handling style (compromise) | balance between cooperative and assertiveness
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| collaborative conflict handling style (integration) | assertive and cooperative party
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| accommodative conflict handling style (appeasement) | unassertive and cooperative party
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| disarming the opposition | agreeing with criticism of you
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Created by:
Rose_Marie
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