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Certification Notes

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
        Help!  

Question
Answer
What is Omega XL made from?   show
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show When they are 4 inches long. This process can take 18-24 months.  
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show A cold extraction process is used to extract Omega-3 from the Green-Lipped Mussel. This process does not apply heat which can destroy the marine Lipids in the product.  
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show A gentle carbon dioxide solution is added to the Mussel powder to extract the oil. Then it's removed.  
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Who regulates the waters where the Green-Lipped Mussels are farmed?   show
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How long are the Green-Lipped Mussels on the barges after they're harvested?   show
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show The most potent all natural anti-inflammatory on the market today.  
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show The Green-Lipped Mussel to be 200-400 times more effective than standard fish oil in reducing inflammation.  
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show 29 other fatty acids.  
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show Natural anti-inflammatory; no known side effects; no drug to drug interaction; no know allergic reactions; 30 healthy fatty acids including DHA & EPA; small easy to swallow soft gel cap.  
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Omega XL is composed of:   show
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show FDA approved.  
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show Four. Preferably with meals.  
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What's removed from Omega XL?   show
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show Derived from a known source and is more bio-available.  
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show Supports brain health; promotes heart health (reducing the risk of cardiovascular and respiratory diseases); reduces joint pain; reduces joint stiffness; helps to reduce swelling; promotes mobility and flexibility; promotes a healthy balance of EFAs.  
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Can pregnant women take Omega XL?   show
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show Yes.  
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What does EFA stand for?   show
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show No. They must be acquired through our diets.  
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show 15 omega-6 to 1 omega-3 fatty acids.  
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show 1 omega-6 to 1 omega-3 fatty acids.  
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What does omega-6 fatty acids produce?   show
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What does omega-3 fatty acids do?   show
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Is Omega XL a drug?   show
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What is inflammation?   show
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Omega XL Soft Gel Capsule is smaller yet...   show
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Omega XL is a small easy-to-swallow soft gel Capsule while...   show
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show Standard fish oil has a fishy burp effect.  
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Omega XL is from a single source of origin, produced from the pristine waters of New Zealand while...   show
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Omega XL has no known drug interaction while...   show
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show Standard fish oils can come from multiple fish and fish parts.  
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Omega XL has 30 plus years of research and science on it's patented oil complex but...   show
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show "ASSUME" the sale. Physician Upgrade. Buy 1 get 1 (120 gel capsules)--$49.95 + $9.95 s/h. Auto-ship $91.90 + $4.95 s/h (2 bottles). Every 30 days.  
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show "ASSUME" the sale. Price Flex--Physician Upgrade. Buy 1 Get 1 (120 gel capsules)--$39.95 + $9.95 s/h. Auto-ship $81.90 + $7.95 s/h (2 Bottles) Every 30 days.  
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show Single Bottle (60 gel capsules). $60.90 + $9.95 s/h (1 Bottle). No Auto-ship. Last resort!  
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US Rush Shipping and Handling Fee:   show
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Canadian Shipping Fee:   show
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show $34.95  
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show We do not ship to Mexico, Spain, Sweden, Greece and Italy.  
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Upsell "New You" magazine with all auto-ship orders except...   show
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"New You" magazine is a:   show
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show New You brings readers the truth about innovative cosmetic procedures, anti-aging, wellness therapies and unique beauty secrets. It presents readers with stories about real patients, doctors, and results.  
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show The customer will receive a new copy of "New You" magazine every quarter: March, June, September and December.  
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show Offer "New You" magazine after you close and before you recap on the sale of Omega XL Physician Upgrade or Price Flex--Physician Upgrade. Always "ASSUME" the upsell.  
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What is upselling?   show
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show $9.95  
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show Objection to Price; Objection to Auto-Ship; Objection to Method of Payment; Callback Objection.  
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show (1) Flex Offer $39.95; (2) Post Date Offer (Up to 30 days); (3) Stress 90 day money back guarantee; (4) Single Bottle Comparison.  
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show Stress the benefits of the Auto-Ship Program: Discounted future shipping; Account Flexibility. REBUTTAL Options: Discounts on future bottles; No contracts; single bottle price comparison; single bottle.  
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show Credit/Debit Cards; US Checking Account; 3rd Party; Prepaid Card (Includes Callback); Refer to Customer Service.  
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What are some Rebuttal Options to Callback Objections?   show
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show Money Orders; COD; Drafts from Savings Accounts.  
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show An objection is anything that the customer says that interrupts the progression of the sale. More often than not it is a request for more information, indicating that the customer has not arrived at a buying decision.  
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Most people want to know, what's in it for me? The key to answering this question is...   show
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show Three.  
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Rebuttals can be used to:   show
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show What address will we be shipping your order to?  
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Before you rebuttal an objection:   show
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There are 4 types of listeners. They are:   show
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What's the MOST important listening skill?   show
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What is Active Listening?   show
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show Pay Attention; Show that you are listening; Provide Feedback; Defer Judgment; Respond Appropriately.  
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show The Sales Approach and the Presentation.  
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The Sales Approach of the CALL FLOW is...   show
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The Presentation part of the CALL FLOW is...   show
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