Stack #1289493
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Custom/Make to Order, Goods and Services | show 🗑
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| Option/Assemble to Order, Goods and Services | show 🗑
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| show | are made according to a fixed design, and the customer has no option from which to choose
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| show | are large scale, customized initiatives that consist of many smaller tasks and activities that must be coordinated and completed to finish on time and within budget
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| Job Shop Processes | show 🗑
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| Flow Shop Processes | show 🗑
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| show | creates highly standardized goods or services, usually around the clock in very high volumes
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| Product Life Cycles | show 🗑
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| show | is a model that describes the alignment of process choice the the characteristics of the manufactured good
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| show | suggests that the nature of the customers desired service encounter activity sequence should lead to the most appropriate service system design and that superior performance results by generally staying along the diagonal of the matrix
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| show | is a unique route through a service system. they can be customer driven or provider driven, depending on the level of control that the service firm wants to ensure
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| show | consists of all the process steps and associated service encounters necessary to complete a service transaction and fulfill customer's wants and needs
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| show | are those that offer customers broad freedom to select the pathways that atre the best suited for their immediate needs and wants from many possible pathways through the service delivery system.
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| Provider Routed Services | show 🗑
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| Task | show 🗑
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| show | a group of tasks (sometimes called a workstation) needed to create and deliver an immediate or final output
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| show | a group of activities
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| Value Chain | show 🗑
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| Process Map (flowchart) | show 🗑
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| Process Boundary | show 🗑
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| Value Stream | show 🗑
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| show | has been defined as "the fundamental rethinking and radical redesign on business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed"
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| Utilization | show 🗑
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| show | the average number of entities completed per unit times the output rate
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| show | is the work activity that effectively limits throughput of entire process
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| show | is the average time it takes to complete one cycle of a process
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| show | is the capability of a manufacturing or service resource such as a facility, process, workstation, or piece of equipment to accomplish its purpose over a specified time period
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| Economics of Scale | show 🗑
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| show | occur when the average unit cost of the good or service begins to increase as the capacity and/or volume of throughput increases
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| show | is a way to achieve economies of scale without extensive investments in facilities and a capacity by focusing on a narrow range of goods or services, target market segments, and/or dedicated processes to maximize efficiency and effectiveness
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| Safe Capacity/Capacity Cushion | show 🗑
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| Complementary Goods and Services | show 🗑
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| show | consists of dynamic methods to forecast demand, allocate perishable assets across market segments, decide when to overbook and by how much, and determine what price to charge different customer classes
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| Theory of Constraints (TOC) | show 🗑
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| Throughput(TOC) | show 🗑
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| show | anything that limits an organization from moving toward or achieving its goal
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| show | is associated with the capacity of resource
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| show | is one that effectively limits capacity of the entire process
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| Nonbottleneck Work Activity | show 🗑
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| Nonphysical Constraint | show 🗑
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Created by:
theboyblue