| Question | Answer |
| What are ways to make deposits in a person emotional bank account? | Keep promises, be loyal in their absence, always apologize and try to forgive and forget |
| What are examples of withdrawals from a persons emotional bank account? | Breaking promises, being unkind and disrespectful, spreading secrets they tell you in private, spreading lies, and holding a grudge |
| What is a win-lose situation? | You can not win unless other people lose |
| What is a lose-lose situation? | If you can't win, then nobody else gets to win |
| What is the main point of habit 4? | Think win-win is about building effective relationships with people by working for their benefit while you are working for your own benefit |
| Whats a win-win situation? | You are ready to walk away before someone loses, including yourself |
| How do you make an emotional deposit? | By doing something that helps the relationship |
| How do you make an emotional withdrawal? | By doing something that hurts the relationship |
| What is an emotional bank account? | When you make emotional deposits and withdrawals in a relationship |
| What is a lose-win situation? | You say yes too fast and get taken advantage of |
