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Habit 4 Study Guide Quiz

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1. What are ways to make deposits in a person emotional bank account?




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2. How do you make an emotional deposit?




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3. What is a lose-win situation?




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4. What is an emotional bank account?




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5. What is a win-lose situation?




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6. You are ready to walk away before someone loses, including yourself




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7. If you can't win, then nobody else gets to win




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8. Breaking promises, being unkind and disrespectful, spreading secrets they tell you in private, spreading lies, and holding a grudge




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9. By doing something that hurts the relationship




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10. Think win-win is about building effective relationships with people by working for their benefit while you are working for your own benefit





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