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CEN4021 Chapter 14
| Question | Answer |
|---|---|
| Which of the following is the most costly aspect of the installation process? | maintenance |
| A migration plan contains two major elements. They are _____. | technical and organizational |
| Install hardware, install software, and convert data are the three steps found in the _____. | conversion plan |
| The conversion style that recommends operating the new system along side the old system for a trial period is known as _____. | parallel |
| Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion. | direct |
| When an organization has one or more locations or units within a location converted first, this is called _____ conversion. | pilot |
| The conversion strategy that will require the least amount of time is _____. | direct conversion of the entire system at all locations simultaneously |
| 9. The installation of SAP to replace all of your legacy systems is an example of what type of conversion? | whole system |
| Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. What conversion location and style should they recommend? | pilot and parallel |
| The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend? | direct and whole system |
| The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____. | change agent |
| Which of the following is included as a basic step in a change management plan? | motivate adoption |
| The most important factor associated with successful change is a(n) _____. | compelling personal reason to change |
| During a change management process the potential adopters that would readily accept a new system are normally _____%. | 20-30 |
| Training for a business system should focus on _____. | helping the users to accomplish their jobs |
| The process of refining the system to make sure that it continues to meet business and organizational needs is called _____. | system maintenance |
| A system review is typically conducted _____. | several months after the system is installed |
| Postimplementation activities include _____. | system support, system maintenance, and project assessment |
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ohmsy