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MOA scheduling
| Question | Answer |
|---|---|
| wave scheduling | certain # of clients are booked to see provider within a given time frame > drawback is that if all the clients in a wave arrive at same time some will have to wait longer |
| Modified wave scheduling | same as wave scheduling but given narrower time slots to better control flow of patient traffic |
| Affinity scheduling | scheduling clients in clusters according to the type of service or reason for the visit, ie: all regular cleanings in a certain time frame, all fillings in a certain time frame, etc. > primary care physicians do not usually use this method exclusively |
| combination / blended scheduling | a mix of randomly scheduled appointments with affinity (lumped on similarity) scheduling < advantages to this type include organization & making optimum use of specialized equipment |
| double / double-column booking | when a busy office already has a full schedule & has to accomodate emergencies, double booking can keep order in a scheduling nightmare > double book with clients who can be seen quickly (est 5-7 min brief or minor assessment) |
| stream scheduling | most common method of scheduling appointments; each client has a fixed appointment time & should arrive in a steady stream > the success of stream scheduling is contingent on accurate estimation of appointment times |
| minor assessment | 5-7 mins |
| intermediate assessment | 10 mins |
| initial prenatal exam | 20-30 mins |
| subsequent prenatal exam | 10 mins |
| well-baby visits | 10-15 mins |
| partial gynecological exam (eg Pap smear) | 10 mins |
| counselling | 30-60 mins |
| annual health exam or complete physical assessment | 20-40 mins |
| allery shots or flu shots | no appointment needed if nurse can give injection |
| immunizations | no appointment needed if nurse can give injection or if injection given during routine check-up |