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Management Test 3
| Question | Answer |
|---|---|
| organizational structure | is the vertical and horizontal configuration of departments, authority, and jobs within a company. |
| organizational structure is concerned with? | "who reports to whom"? and who does what?" and where is the work done"? |
| organizational process | is the collection of activities that transform inputs into outputs that customers value |
| organizational process ask? | "how do things get done"? for example to write computer software Microsoft uses basic internal and external feedback from customers through all forms of communication |
| an example of an organizational process? | Microsoft gets the feedback then uses that info makes corrections then select customers again for feedback used to make improvements then finally sells it. |
| departmentalization | is a method of subdividing work and workers into separate organizational units that take responsibility for particular tasks. |
| what are the methods of departmentalization? how many are there? | Functional, Product, customer, geographic, matrix |
| what is the most common organizational structure? | functional departmentalization. Companies tend to use this when they are first starting out. |
| functional departmentalization | organizes work and workers into separate into separate units responsible for particular business functions or areas of expertise. |
| what are the advantages of functional departmentalization? | 1. it allows work to be done by highly qualified specialist. 2 . it lowers cost by reducing duplication. 3. communication and coordination are less problematic for departmental managers. |
| what are the disadvantages of functional departmentalization? | cross - department and cross coordination can be difficult. managers and employees are often more interested in doing whats right for their function and not for the whole organization? |
| what are the advantages of functional departmentalization? 2 | leads to slower decision making and producers workers and mangers with narrow experience and expertise |
| Product departmentaliation. | organizes work and workers into separate units responsible for producing particular products or services. |
| customer departmentalization | organizes work and workers into separate units responsible for particular kinds of customers |
| customer departmentalization advantages | focuses on the organization on customer needs rather than on products or business functions. its helps companies to specialize and adapt their products and services to customer needs and problems |
| customer departmentalization - disadvantages | is that like product departmentalization, it leads to duplication of resources. also it may lead workers to make decisions that please customers but hurts the business |
| geographic departmentalization | organizes work and workers into separate units responsible for doing business in particular geographic areas. |
| the primary advantage of geographic departmentalization | is that it helps companies respond to the demands of different markets |
| geographic departmentalization - disadvantage | is that it can lead to duplication of resources for example while it may be necessary to adapt products and marketing , it is difficult to coordinate departments that are literally thousands of miles from other and whose managers has very little contact |
| matrix departmentalization | is a hybrid structure in which two or more forms of departmentalization are used together |
| the most common form of matrix departmentalization | combines the product and functional forms of departmentalization are used together. |
Created by:
ray325