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Bus Final 2

Business Writing 205 Final -part 2

QuestionAnswer
Indirect messages presenting bad news often begin with a? Buffer
Ending bad news messages offering an alternative solution to the problem is a? Sincere show of concern for the reader’s situation.
When ending a bad news message on a positive note the goal is to? Shift the readers thoughts to happier things not remind them of the problem.
A kind message can directly request a correction and when supply the facts that support it in a situation where an obvious error has occurred? A claim message
Which of the following is true for an indirect claim message? Identify the subject message while keeping the reader in an open frame mind
Which of the following is the first step when refusing a request? Develop a strategy
Which of these sentences form the best beginning of a message refusing a request for use of equipment for charity? Your fundraising plans are most commendable and desire all recognition it receives.
Which of the following stands true for handling a refusal positivity? One must be sure that the positive approach to the refusal leaves no doubt about the answer
The most appropriate ending of a message refusing an important request would be? Specifically adapted good will talk.
An adjustment refusal message the best place to space a refusal is? Immediate following the explanation that justifies it.
Which of the following is a good beginning for a message for refusing an adjustment of an electric mixer? You are right about expecting your mixer to stand up in normal kitchen use.
Which is the first step when faced with a problem making a negative announcement? Determine your strategy
Using Special time View Point require that verbs should be? Whatever tense place each fact in the proper place in the time at the time of the writing
Which is the following is true effective and impersonal writing? It doesn’t use you or I
Which of the following best describes negative test of Interpretation? Examining an opposing interpretations
Created by: tinafici
 

 



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