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MGMT 300
Chapter 13
Question | Answer |
---|---|
True or False: According to expectancy theory, instrumentality is strong when employees believe that improved performance will lead to better and more rewards. | True. |
____ is the process of changing behavior by changing the consequences that follow behavior. | Reinforcement. |
The THREE components of _____ are initiation of effort, direction of effort, and persistence of effort. | Motivation. |
Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____ | how well their employer motivates them relates directly to their individual needs. |
To use expectancy theory to motivate employees, managers can | systematically gather information to find out what employees want from their jobs. |
True or False: According to McClelland's Learned Needs Theory, people are motivated by a need for power, achievement and affiliation. | True. |
France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French gov't waged a war against smoking, it set as its _ to reduce smoking by 30% by the end of the decade. | goal |
Reinforcement theory says behavior is a function of ____ | its consequences |
what is an example of an intrinsic reward? | a sense of achievement |
what is a basic component of equity theory? | referents. |
True or False: The use of the need-satisfaction theories to determine what motivates employees is not a straightforward task because different theories have identified different needs categories. | True. |
Extrinsic rewards are _____ | exemplified by bonuses, trophies and plaques. |
True or False: Motivation is the set of forces the initiates, directs and makes people persist in their efforts to accomplish a goal. | True. |
True or False: According to the equity theory, objective reality rather than employee perceptions that determines employee motivation. | False. |
Which type of inequity occurs more frequently in theory than in practice? | overreward |
In a(n) _ reinforcement schedule, consequences follow a behavior after different times, some shorter and some longer, that vary around a specified average time. | variable interval |
Users of credit and debit cards that earn the owners money or rewards towards future purchases, is an example of ____. | positive reinforcement |
___ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. | Goal setting theory |
True or False: The two kinds of inequity are underreward and overrward. | True. |
A glass of water and shelter from a snowstorm would be examples of ___, and a gold necklace and tickets to see professional wrestling would not be. | low-order needs |
When it comes to reinforcing behavior in organizational settings, a(n) __ reinforcement schedule tends to produce weaker results than the other types of reinforcement schedules. | fixed or variable interval |
According to the text, __ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. | Motivation |
In expectancy theory, __ is the perceived relationship between performance and rewards. | Instrumentality. |