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Communication
| Question | Answer |
|---|---|
| True or false: All types of communication act to control behavior. | True |
| The emotional expression of feeling ________. has no place in the workplace is part of the communication process inhibits creativity distracts employees from their responsibilities | is part of the communication process |
| True or false: Motivation, in which employees learn what they must do, how well they are doing, and how to improve performance, is the most important function of communication. | False |
| When work groups make decisions by transmitting data to identify and evaluate alternative choices, they are using which function of communication? | information |
| Which of the following is NOT a component of noise? encoding communication barriers distortion overload | encoding |
| Which of the following is NOT an informal channel of communication? a spontaneous gesture a social conversation a personal email a company email | a company email |
| The step in the communication process that checks and determines whether understanding has been achieved is ________. noise the channel message decoding feedback | feedback |
| The part of the communication process that creates the MOST distortion in the sending and receiving of a message is ________. noise the channel message decoding feedback | noise |
| What is the primary disadvantage of lateral communications? | It creates dysfunctional conflicts when formal channels are breached. |
| Upward communication generally flows ________. from lower level employees to upper management between groups on the same level from upper management to lower level employees in such a way that managers are kept out of the loop | from lower level employees to upper management |
| The textbook defines lateral communication as ________. | communication between workers at the same level |
| True or false: When engaging in downward communication, managers should not have to explain the reasoning behind their decisions. | false |
| We act out our state of being through our non-verbal communications. | True |
| According to the textbook, one advantage of oral communication involves ________. | face-to-face communication on a consistent basis |
| Why might a sender prefer written communication over other forms? | to have a formal record of the communication |
| Oral communication is reliable because messages are clear and rarely distorted. | false |
| The grapevine is generally defined as ________. | an informal communications network |
| Rumors emerge as a response to all of the following EXCEPT ________. unimportant situations ambiguity and anxiety competition secrecy | unimportant situations |
| When you forward a company’s e-mail to a personal e-mail account, you may be violating that company’s privacy rules | True |
| Which of the following is a drawback to e-mail? It is ubiquitous. It cannot be stored for later review. It is more costly than other forms of communication. It can frequently be misinterpreted. | It can frequently be misinterpreted. |
| The first amendment gives employees the right to “blog” and “tweet” about work-related issues | No it does not |
| How should someone reduce the amount of time consumed by e-mail | looking at emails first thing in the morning |
| If you have a non-routine message to tell, the best way to communicate that message is ________. | face to face |
| When someone manipulates information so that it will be seen in a more favorable light, that person is engaging in ________. | filtering |
| Receivers engage in selective perception in the communications process and do not see reality; instead, they interpret what they see and call it reality. | True |
| _________ occurs when employees experience undue tension and anxiety about oral communication, written communication, or both. | Communication apprehension |
| Low-context cultures rely heavily on nonverbal and situational cues. | false |
| Signs and hand gestures that we in the U. S. see as normal or common may be offensive in other cultures. | True |
| Describe the communication process. | the guide toward realizing effective communication. It is through the communication process that the sharing of a common meaning between the sender and the receiver takes place. |
| What is downward communication? Give an example of it. | information flowing from management to a lower level employee |
| What is lateral communication? Give an example of it. | information flowing from employees of equal status |
| What is the difference between oral, written and nonverbal communication? | oral deals with words and noise, written deals with written letters with commas and periods and other writting symbols, nonverbal is the use of gestures and hand signals with out talking |
| What is the difference between formal and informal communication? | formal follows an authority chain informal is more casual |
| What are the advantages of oral communication? | fast, receive feedback, simple to correct |
| What are the disadvantages of oral communication? | distorted message through a group |
| Name 4 advantages to written communication. | tangible verifiable record, record can be kept until needed, available for later reference, well thought out logical clear |
| Name 3 disadvantages to written communication. | time consuming, lack of feedback, may not be read |
| What does body language convey? | perceived status of relationship, affinity for relationship, |
| In body language, meaning changes with what 3 things? | tone facial expression, physical distance |
| Name and describe 3 formal small group networks. | chain give best accuracy wheel facilitates leadership all-channel-member satisfaction |
| What are the advantages of each of the small group networks? | Chain gives best accuracy Wheel facilitates leadership development All-Channel provides member satisfaction |
| What are 5 limitations to e-mail? | easy to misinterpret, negative messaging, overused, people are emotionally disinhibited, privacy |
| Name 3 advantages of instant and text messages. | inexpensive, real time, good for short messaging |
| Name 2 disadvantages of instant and text messages. | distracting, inappropriate for formal business |
| How can companies use web logs (blogs) | updating sites daily, gather customer info, public or private space |
| Name 3 advantages of videoconferencing. | employees can have meetings without physically being in the room conserves travel funds accessible |
| Name 6 barriers to effective communication. | filtering, selective perception, information overload, emotions, language, communication apprehension |
| Name 4 ways to reduce misperceptions in global communications. | semantics, word connotations, tone differences, difference in perception |
Created by:
LandonFlash