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Medical assisting re

chapter 10

QuestionAnswer
A medical assistant should communicate with an elderly patient by Encouraging the patient to ask questions
Which of the following is a good communication skill? Being aware of cultural differences
If you are confronted by an angry patient, you should Help the patient express anger in a constructive manner
Not making eye contact with the patient is an example of A barrier to communication
Which of the following is a powerful form of nonverbal communication? Touching
Which of the following actions is a roadblock to therapeutic communication? Asking closed questions
A 5-year-old girl comes to your office. At first she was happy and calm. However, when she sees her physician, she becomes anxious and begins to exhibit feelings of fear and anxiety. This type of reaction is commonly known as the White-coat syndrome
Which of the following is the most expressive type of nonverbal communication? Facial expression
Which of the following is an example of an open-ended question? “Can you tell me more about that?”
Which of the following statements is true about open-ended questions? They should be asked of all patients.
To maximize communication with children, you should Work directly with them
There may be times when you will need to communicate with patients who are mentally or emotionally disturbed. When dealing with this type of patient, you need to determine What level of communication the patient can understand
Which of the following types of listening behaviors is most effective when questioning a patient about her history and symptoms? Evaluative
Having a positive attitude includes Smiling
When communicating with a patient who has a visual impairment, which of the following factors takes on greater importance? Your tone of voice, inflection, and speech volume
To communicate effectively with a patient who has AIDS, you need Accurate information about the disease and the risks involved,To answer as many questions as you can
“Have you had this pain before?” is an example of which of the following types of questions? Closed-ended
All of the following are considered to be among the best ways to communicate with your superior except Asking them to respect you
As a first step toward communicating more effectively, you must understand The communication process
The principle of autonomy establishes a patient’s right to Self-determination
A message from a sender to a receiver includes Listening, speaking and feedback
Which of the following may be suggested to prevent conflict in the office? Do not gossip and do not jump to conclusions
Informed consent means a patient understands What treatment is to be undertaken, the risk and why this should be done
hich of the following communication modalities is capable of only one-way transmission? Pager
The various methods of communication include Body language, electronic communications and written communications
Examples of negative communication include showing boredom and acting in a confronting manor.
Which of the following defense mechanisms involve a return to earlier patterns of adaptation? Regression
Which of the following is the most effective initial method of communicating with a patient who does not speak English? Encouraging nonverbal communication by the patient
Appearance is a part of Nonverbal communication
The act of placing one’s own feelings upon another is known as Projection
One of the best tools to help combat sexual harassment is A well-drafted, comprehensive sexual harassment policy
Which of the following is an example of an open-ended question? Does anyone else in your family had Diabetes.
Quality communication requires intensive Listening
Which of the following terms represents a practical employment experience that is part of the educational curriculum? Externship
Created by: kimmykoolbeans
 

 



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