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mod2
wk2 PT
| Question | Answer |
|---|---|
| what do community pharmacies usually sell? | sell over the counter medications as well as other health and beauty product |
| what is an independent pharmacy? | individually owned local pharmacies |
| what are examples of chain pharmacies? | CVS, rite- aid, walgreens |
| what are Giant Eagle and Kroger examples of? | food store pharmacies |
| which kind of pharmacies dispenses almost two-thirds of all prescription drugs in the U.S.? | community pharmacies |
| define interpersonal skills. | skills involving relationships between people |
| what is OBRA' 90? | Requires community pharmacists to offer medicaid patients counseling and instruction regarding prescription drug dosage, route of administration and duration of administration |
| when a pharmacist counsels a medicaid patient, what information should they provide? | Common severe side effects or interactions and therapeutic contraindications; proper storage; what to do if dose is missed; and refill information |
| what does the HIPAA act require of healthcare professionals? | protects patients' privacy by keeping their information confidential |
| what are some of the ways a pharmacy technician can keep patients' information confidential? | never discuss patients outside of the pharmacy setting. shredding documents,papers, or labels with patient information. speak to patients and other healthcare profession in most private place. |
| who does medicare part D benefit? | senior citizens; medical eligible; over 65 and renal failure patients |
| what does the state regulate in pharmacies? | OBBRA'90 counseling requirement also the ratio of pharmacists to technician |
| what are the state regulations regarding techician's certification? | national pharmacy technician certification; registration with state's board of pharmacy |
| what equipment is required by state regulations to be in a pharmacy> | prescription balance, set of metric weights, a glass martar and pestle, glass funnels, stirring rods |
| the refrigerator in the pharmacy must what? | must be designed for drugs only. store in temperatures between 2 and 8 degrees celcius |
| what is the goal of customer service? | customer satisfaction |
| who should take a call from a patient about the dosage of a new medication? | pharmacist |
| what about if a patient calls about the price of a new prescription? | pharmacy technician or pharmacist |
| what if the patient is calling to refill a prescription? | check that there are refills available. if there are no refills alert the pharmacist so that he or she can call the patient's physician for a new prescription |
| what about if the patient has questions regarding treatment of poison ivy with OTC medications? | The pharmacists |
| in regards to third party information, what does the group number signify> | the patient's employer |
| what should be done if a cream or ointment is not pre-packaged into the appropriate size tube for filling the prescription? | it will be necessary to transfer the product with a spatula into an ointment jar of the correct size |
| what are auxillary labels? | labels regarding specific warnings, foods or medications to avoid, potential side effects, and other cautionary interactions |
| when should automated filling machines be maintained? | on a daily basis by adding inventory to each cell, making sure the machine has a supply labels, keep machine clean |
| what is a signature log? | a book in which patients sign for the prescriptions they receive, for legal and insurance purposes. |
| what is the proper procedure for handling payments with a cash registar? | count the payment within the customers line of sight and confirm the amount orally to customer, if change is necessary; count out loud and placed into the customer's hand |
| What should a technician do when a pharmacy provides disease state management services? | Pharmacy tech may coordinate the billing, as well as schedule appointments and take patient information |
| How should technicians respond to customers? | Positive and courteous way |
| What should a technician do when a drug interaction flags them while filling a prescription? | Whenever the prescription system flags drug interactions and allergy conflicts, alert the Pharmacist so that he or she can evaluate the significance of the flag |
| What about the policy identification number? | The insured individual |
| What is a mark-up? | The difference between the retailer's purchase price and their sale price |
Created by:
SannyDelight