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Medical assisting re
chapter 9b
| Question | Answer |
|---|---|
| Which is the most widely used filling system for medical practices? | Subject |
| In appointment scheduling, the matrix indicates | Time not available to schedule patients |
| Financial information | Should not be included in the patient's medical records |
| Which of the following terms means the act of articulating and speaking clearly | Enunciation |
| A chronological file used as a reminder is called a(n) | Tickler File |
| The screening and sorting of emergency situations is called | Emergency Triage |
| Scheduling patients so that two come in at the beginning of each hour and the other are scheduled every 10-20 min. is called | Modified wave scheduling |
| Account statements for a medical practice should be mailed | First Class Mail |
| Patients who want to talk about abnormal test results should speak with who? | The Physicians |
| Which of the following is the most secure service offered by the USPS/ | Registered Mail |
| If a patient calls about insurance coverage, the call should be handled by | The Medical Assistant |
| What should be included in the patients medical records | Physical exam results, Correspondence with and about the pt., Diagnosis and treatment plans, informed consent forms |
| Office policy manuals contain what types of information | Regulations for personal appearance |
| SOAP pertains to | Patient records |
| According to the IRS financial records need to be retained for | 10 years |
| What is the correct state abbreviation for Key West? | FL |
| It is important to leave time to complete forms for patients who are | New |
| What is a correct complimentary closing? | Best regards, |
| What type of mail service is available seven days a week | Express Mail |
| When an incoming call is received, the phone should be answered | By the second or third ring |
| If the pt. calls in to report that he/she is doing well after surgery, the medical assistant should | Handle the call and make note of the patient's report in their medical records |
| An appointment book is considered | A legal document |
| The physician should handle calls from patients about | Unsatisfactory progress |
| The words SPECIAL HANDLING should appear where on an envelope | Below the postage |
| What is the introductory form that provides demographic data about patients | Patient information form |
| The receptionist who is responsible for opening the medical office must arrive | 15-20 min before the office hours begin |
| What should the medical assistant do if the caller does not want to identify him/her self | Ask the person the write a letter to the physician and mark it Personal |
| Certified mail is used to send | Document, contracts, and bank books |
| The medical assistant should not do this when answering the office phone | Give the caller the medical assistant's name first and then the name of the office |
| What is the most effective way to educate new patients about office policies | Distribute patient information booklets |
| Can you send a 90lb package through the USPS | no, 70 pounds is the limit |
| Medical assistants should not do what when opening the mail | Open the Physician's personal mail |
| Standard letterhead is | Used in general business correspondence |
| The subject line of a letter appears | Two lines below the salutation |
| When an incoming call is received, the phone should be answered | By the second or third ring |
| If the pt. calls in to report that he/she is doing well after surgery, the medical assistant should | Handle the call and make note of the patient's report in their medical records |
| An appointment book is considered | A legal document |
| The physician should handle calls from patients about | Unsatisfactory progress |
| The words SPECIAL HANDLING should appear where on an envelope | Below the postage |
| What is the introductory form that provides demographic data about patients | Patient information form |
| The receptionist who is responsible for opening the medical office must arrive | 15-20 min before the office hours begin |
| What should the medical assistant do if the caller does not want to identify him/her self | Ask the person the write a letter to the physician and mark it Personal |
| Certified mail is used to send | Document, contracts, and bank books |
| The medical assistant should not do this when answering the office phone | Give the caller the medical assistant's name first and then the name of the office |
| What is the most effective way to educate new patients about office policies | Distribute patient information booklets |
| Can you send a 90lb package through the USPS | no, 70 pounds is the limit |
| Medical assistants should not do what when opening the mail | Open the Physician's personal mail |
| Standard letterhead is | Used in general business correspondence |
| The subject line of a letter appears | Two lines below the salutation |
| In the matrix scheduling system, medical assistants should block off | Physician's lunch hours, Visits with drug reps, time for hospital rounds |
| The abbreviations NP stands for | New Patient |
| Scheduling two or more patients in the same slot is knows as | Doubling Booking |
| What is a type of tickler file | Subject |
| When dealing with a seriously ill patient, you should | Avoid empty promises |
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kimmykoolbeans