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Medical Office Manag
Communication, Equiptment and Supplies
| Question | Answer |
|---|---|
| A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called_____system. | database management |
| A computer monitor, hard drive, and printer are known as | hardware |
| The term for the technology that tells a computer what to do is known as the | software |
| The computer key DEL command means | delete |
| The computer's directional arrow keys | move the cursor, right, left, up or down |
| Referring to computers, the term "user friendly" refers to | how easy the system is to operate |
| The process of changing words into numbers so that computers can be used in processing insurance claims is called | coding |
| A business letter written in full block style will have all lines | at the left hand margin |
| Making a duplicate file to protect computer information from being lost is called making a | backup |
| When writing a business letter, the salutation of a letter should be followed by which punctuation mark? | None |
| A newsletter that weighs less than one pound would be considered____class mail | third |
| What office instrument is designed to receive and send printed documents via the telephone? | Fax machine |
| Business or handwritten mail that weighs less than 11 ounces is known as_________class mail | first |
| Parcel post or________class mail is used for bound printed matter, film, & sound recordings. | second |
| Before placing a telephone caller on hold it is appropriate to____ | ask if you may put the caller on hold, wait for the caller to confirm they can wait, and obtain a return phone number(all are correct) |
| An incoming call should be answered by the________ring | third |
| Which one of the following items is not needed when taking a routine phone message? | Callers drivers license# |
| Prior to answering an incoming call the medical assistant should______ | smile |
| When handling incoming mail the medical assistant should______ | attach the envelope to the correspondence |
| A letter should be folded in______using a #10 envelope? | thirds face-up |
| ______is the study of words and their relationship to other words in a sentence. | Grammar |
| When handling a patient complaint which one of the following would be most appropriate? | Take all complaints seriously and take through notes |
| When working with patients from a culture different than your own, one should | show respect for their culture |
| Body language, body posture, space and distance are all examples of____ | non-verbal communication |
| When caring for patients with physical disabilities, which of these is not an appropriate consideration for most? | speak loudly |
Created by:
atomei