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chapter 2 phlebotomy
| Question | Answer |
|---|---|
| active listening | a set of skills tha enables one to become a moere affective listener;concentrating on the speaker, maintain eye contact,payattention to the speakers body languafe |
| Americans with disabilties Act (AD) | federal regualtions prohibiting discrimation against people with diabilities |
| bar codes | series of light and dark band of varying widths that ralte to alphanumerical symbols. they corrspond with the patients name and identifaction numbers |
| belifs | doctine of faith of aperson or group spirtual oritantion family bonds |
| blind | visually impaired or low vision refers to all people whoe need alternative tech to do the same tasks of an sighted person |
| central processing unit(CPU) | thw main controller of the computer |
| clincal (medical) records | documents that contain a chonological log of patients care . It must include any info that is clinically signifaican or relevant to the patients care |
| computerized patient record (CPR) | computerized verison of medical clinical records |
| confidentiality | the protected right any suty of health care workers not to disclose info acquiring bout a patien to theose who are not directly invloving with the care of the patient |
| critical value | a test result that my be life threating and must be reported immediately to the patients physican |
| culture | is a system of valuses belfifs and practices that stem from ones concept if reality |
| date of birth | is the date which the individaul is born |
| delta checks | quality control that allows for detection of clinically signicant changes in labortoy results |
| electronic medical records (EMR) | computerized version of a medical rocord/ clinical record |
| electronic mail often used in health care facilties gudieliness for using email inculfing patients consent to use email are now required of health care facilties | |
| fax transmission | facsmile refers to a documents sent through a fax machines |
| hardware | refers to a computers the programbale machine the brain of the machine that excutes activites |
| health literacy | written spoken or consceptual knowledge of health information |
| pace of voice | refers to the rate and speed of your voice |
| radio frequency indentifaction | another form of identifcation tag used in health care for identfying and tracking records equipments and supplies specimens and patients |
| requistion form | paper based method for requesting laboatory test |
| security password | a sequence of characters that enbables access to parts of acomputer system |
| software | the isstruction to operate computer hardware that is written in a computer programming language |
| speciman collection manual | electrionic or paper based document required by accredating agencies that includes instruction fir oatient prepartion, type of collection containers amounts of specimen requirried for specfied tests |
| STAT | an emergency sitution that requires immediate action |
| storage | |
| tone (of voice) | also called intonation refers to the pitch of the voice ranging from high to low |
| traditions | customs and behaivors asscoicated with groups |
| universal serious bus(USB) | a connector or computer hardware used tp attach a range pf devices fpr, a standardized interface divise to storge devices and other equipment |
| values | the accepted principals of agroup |
| zone of comfort | area of space surrounding a person/patient tjat os considred privaate. |
Created by:
Ambieham