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study NBE arts 5
| Question | Answer |
|---|---|
| Most products of combustion (smoke and odor) given off during the cremation process will be destroyed if subjected to temperature between __________ and _________ for a period of 0.5 seconds to 1 second, if the stream is subjected to proper mixing | 1,400*F- 1,800*F |
| The term for the special brick that is used to line the firebox or primary chamber of the crematory retort: | refractory brick |
| A sequence of chemical reactions between a fuel and a controlled oxidant, accompanied by the release of heat and production of new molecules like carbon dioxide and water is: | combustion |
| Term used when cremated remains are cast from a private plane is: | aerial scattering |
| Which of the following is used to refer to cremated human remains after they are pulverized and cleaned, leaving primarily small bone fragments as small as particles of sand: | processed cremated human remains |
| A stone with an inscription used to mark the grave. May be as simple as the name and dates- John Doe 1927 - 2004: | Gravestone |
| Which of these are in the design of a retort? | Both breech and flue are correct |
| The amount of waste incinerated, usually expressed in pounds per hour, with the characteristics or type of waste stipulated: | burn rate |
| Visible emissions (opacity) is rated on a scale from: | 0% to 100% |
| Cremate the largest (most obese) remains: | first of the day. |
| A cemetery for paupers: | Potter's field |
| A short text honoring a deceased which is inscribed on their tombstone or plaque: | epitaph |
| A solid surface in a cremation retort upon which the body is placed is called: | hearth |
| An environmentally safe casket which is designed for encasing the dead human remains for the purpose of cremation is ___. | cremation casket |
| The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots: | lot owner |
| Any refractory construction intended to change direction of flow or velocity of the products of combustion: | baffle |
| Disposing of cremated remains in a manner or location that combines the cremated remains with the cremated remains of another individual? | commingling |
| A structure whose shape is geometric where the outer surfaces are triangular and converge to a simple point at the top: | pyramid |
| A group of two or more adjoining graves, crypts or niches controlled by one title holder: | Lot |
| Historians generally agree that the idea of cremation most likely had its roots in the: | early stone age |
| Wood that has been shredded into spaghetti like strings or thin shavings is | excelsior |
| If a casket cost $200 wholesale and was sold for $1,000, and the average overhead per funeral was $500, what would the net profit be? | $300 |
| The absence of employment discrimination based on race, color, religion, sex, or national origin is the purpose of this legislation: | Equal Employment Opportunity Act |
| To guide and/or supervise the activities of an organization : | Both Directing and Actuating |
| Which of the following weights are commonly used in the construction of copper caskets? 16 oz 18 oz 32 oz 48 oz | 3 and 4 |
| These can be compared to the industry standards in regard to measuring the possible growth of the business: | Operating ratios |
| A non-movable handle consisting of lug only (designed so that the bar and arm are part of the lug) is referred as a _______________ handle . | bail |
| Another name for the ogee of the casket shell is | rim |
| If a family buys a casket from Funeral Home A and intends to use it at Funeral Home B, the way Funeral Home B may legally recover some profit is: | nonexistent, there is no way to recover that lost revenue |
| Capital that is invested in the business by the owner(s): | Equity capital |
| Source of market data that explains where certain businesses are located: | Census of Business |
| A written description of a new idea that projects marketing, operational, and financial aspects of a proposed business: | Business plan |
| The fair market price to purchase similar products in similar condition: | Replacement value approach |
| A case or receptacle for dead human remains which is anthropoidal in shape describes a | coffin |
| The introduction of something new; a new idea, method or device: | Innovation |
| Private investors who are willing to supply financing for new and/or risky small venture start-ups: | Angel Investors |
| The planning, organizing, actuating, and controlling of office work is | office management |
| Legislation that guarantees disabled people equal access to employment, as well as access to public places: | Americans with Disabilities Act |
| Those goods or stock of goods which are held for resale: | Inventory |
| Which of the following is a disadvantage of itemized pricing? | possible elimination of certain items of service resulting in loss of overhead recovery |
| Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities: | Human resource management |
| Federal legislation that prohibits discrimination on the basis of race, color, religion, sex, pregnancy, or national origin: | Civil Rights Act |
| Outlaws discriminatory practices in pay: | Fair Labor Standards Act |
| An example of a padding material used in casket construction is | shredded paper |
| The art and science of motivating employees toward the achievement of a goal: | Management |
| A cost of doing business which increases when there is more activity and decreases when there is less business is called | Variable expense |
| A casket which has sides that are vertical, or at right angles to the bottom is called a/n: | state casket |
| The part of the casket hardware that covers the exposed ends of the bar is the | tip |
| Also known as - Wage and Hour Laws: | Fair Labor Standards Act |
| A/an _________ family has multiple generations living together, males remain with their original family, women move to their husband's homestead. | extended family |
| A mechanism by which anger is directed toward a person or object other than the one which originally precipitated the anger: | displaced aggression |
| The assumption of blame directed toward oneself by others is called | shame |
| A state, condition , or event produced when we lose someone or something of value best describes the term | bereavement |
| Specific act or function dealing with the religious funeralization of a deceased human being: | Rite |
| A formal or symbolic act of observation is called a | ceremony |
| Interventions for a highly emotional, temporary state in which individuals, overcome by feelings of anxiety, grief, confusion or pain are unable to act in a realistic, normal manner: | crisis counseling |
| A deliberate act of self destruction: | Suicide |
| The method by which social values are learned is | enculturation |
| Grief extending over a long period of time without resolution is called | complicated grief |
| In an extended (joint)family, religion is taught at | home |
| In Sociology, the tendency of offspring to move to new homes away from their place of birth and childhood is called: | neolocalism |
| A non-directive method of counseling that stresses the inherent worth of the client and the natural capacity for growth and health (recognizes that the person has the ability to answer all of their own questions): | All of these Person-Centered Client Centered Rogerian |
| A funeral rite specifically designed to meet the needs and wishes of the family: | Adaptive funeral rite |
| A must behavior for all members of society that is not enforceable by law but will be enforced by other members of society (as with shunning)? | mores |
| According to Worden, Experience the pain of loss Accept the reality of the loss Maintain a minor but permanent relationship with the deceased Adjust to new environment and invest energy in new relationships | 1, 2 and 4 only |
| Which of the following is NOT a distinct role of the funeral director in helping the bereaved family gain insight into problems and discovering ways of coping with those problems? | the ultimate decisions of the funeral should be influenced by the funeral director |
| Sociology is one of the ___. | social sciences |
| Rites of funeralization with the body present are called | Funerals |
| A rite can be described as | A ritual filled event with deep symbolic meaning. |
| Of the following terms, which best describes movement from rural areas into the urban areas? | Urbanization |
| A strong emotion characterized by sudden and extreme fear: | panic |
| Patterns identifiable in all cultures: | Cultural Universal |
| Usually the best way to meet our problems is to | attack them directly |
| Grieving that occurs prior to the actual loss is called | anticipatory grief |
| The rosary service is usually held the night before: | a Roman Catholic funeral rite |
| The ability to project oneself into another person's point of view, so as to experience the other's thoughts and feelings: | empathy |
| A printed form the funeral home uses specifically for the funeral director and the family to make funeral merchandise and service choices and make financial arrangements is the: | Statement of Funeral Goods and Services Selected |
| The grouping of caskets, usually 3, used to educate the selecting clientele family members about the various attributes of the caskets and price points is referred to as the: | educational grouping |
| A holy picture in the Eastern Orthodox church is called a(n): | an icon |
| Which of the following is restricted in their casket selection, due to their religious beliefs? | Orthodox Jewish |
| Which of the following is information NOT needed to complete the Death Certificate: | religious affiliation |
| A Veteran's Application for Burial Benefits is: | Form 21-530, (online 21p 530EZ) |
| The Latin for an ornamental vase, especially one with an ornate pedestal, often used as a receptacle for the cremated remains of a deceased human or animal? | urn |
| Words that gain their meaning through comparison: | relative terms |
| External communication includes: 1- personal letters 2- congratulatory notes 3- memos 4- letters of reference | 1, 2 and 4 |
| If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete. | Form 40-1330 |
| Due diligence is a term used for a number of concepts involving either the performance of an investigation of a business or person, or the performance of an act with a certain standard of care. Although due diligence is always to be practiced funeral | cremation |
| A receiver focusing on the speaker's voice, screening out all other stimuli is an examples of: | attending |
| In a typical arrangement conference, after establishing a relationship with the family, fulfilling FTC requirements, discussing the deceased's life history, the funeral director begins to take down statistical information for what important document: | death certificate |
| The highness or lowness of the voice is known as: | pitch |
| This is a very important document, necessary and vital for an embalmer to complete. A family that Embalmer Rachel served last year has filed a complaint against her and the Hansen Mortuaries with the Arizona State Board of Funeral Directors. 1 | embalming report 1 |
| and Embalmers saying their mother looked grossly swollen during her visitation. She had died of a heart attack. In order to answer the complaint, Embalmer Rachel would look up the file and look in the service folder and produce a copy of the 2 | embalming report 2 |
| ______________________ for the board member to review. Of course she was not at fault and performed her embalming operation in accordance with case analysis and standard embalming practice. 3 | embalming report 3 |
| This is issued upon the filing of a completed death certificate with the proper agency. It is a legal authority to allow the funeral director to transport and/or dispose of a dead human body. | burial transit permit |
| A cloth or floral design placed on the door of a home where a death has occurred is referred to as a: | door badge |
| Funeral arrangements made in advance of need that do not include provisions for funding or prepayment are: | preplanned funeral arrangements |
| What is the term used to describe the act of attempting to influence the behavior and thinking of another person? | Persuasion |
| An event to commemorate an occasion | ceremony |
| The quality of one's voice (angry, happy, etc.)? | tone |
| A man who has lost his spouse by death is known as a: | a widower |
| You all have been embalming at various facilities by now and witnessed the varied conditions of the deceased. In addition to the name of the deceased, time of death, the address of the facility, | the weight of the deceased 1 |
| the next of kin name and contact information and the name of the physician to sign the death certificate, in this day and age what is likely the next most important bit of information needed to staff the removal properly? | the weight of the deceased 2 |
| A charge against another's property as security for a debt or claim is | a lien |
| The charge for Embalming on the GPL includes all of these except: | dressing the body |
| The election to void a contract is called | disaffirmation |
| The legal status of a dead human body known as the “quasi property theory” is | always used in this country |
| In terms of commercial transactions, a _____________ is a person who sells goods for a commission. | Broker |
| A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic or like material: | casket |
| A contract made by a legally declared insane person is | void |
| Laws that deal with crimes and punishments of wrongdoers | criminal laws |
| According to the Statute of Frauds, contracts classified under the statute need to be to be enforceable | written contracts |
| In reference to interaction with a client family, advice given to help with a problem is termed: | counseling |
| A philosophy that focuses on the worship of a god or gods is called: | a theistic philosophy |
| An addition or modification of a will is known as a | codicil |
| The occurrence of a situation that requires certain action(s) is called: | triggering event |
| Usury is a term which refers to | Excess interest |
| Ethics is probably best defined: | as the discipline of dealing with moral duty and obligation |
| Which one of the following is not a member of an allied profession associated with funeral service and funeral directors? | engineer |
| Perjury is | false testimony |
| Which of the following is an ethical obligation that a funeral director owes to his professional association? | Participation |
| If the family takes issue with the fact that a legal will states that the money and assets of the deceased should be divided equally among the heirs and they ask the funeral director what they can do about that. The funeral director should tell them: | to consult an attorney. |
| What is good and moral in business transactions is the definition of: | business ethics |
| Laws enacted by legislative bodies are | statutes |
| A funeral home's General Price List must list | Only the goods and services that the funeral home regularly offers |
| The goods which are sold or offered for sale directly to the public for use in connection with funeral services: | funeral goods |
| Generally, a minor is fully liable for his/her | torts |
| When the duty of care that a motorist owes other motorists and pedestrians is breached and result in injury or damage to another, that motorist has committed a | tort |
| When a judge wants you to appear in front of her court for a minor offense she will issue a: | summons |
| A disposition of human remains by burial, without formal viewing, without visitation, without ceremony, and at a time determined only by the funeral home is called: | direct burial |
| A federal court of appeal is | An appellate court |
| Which of these MUST appear on the casket price list with the description of each casket? Other factors may be used to clearly describe each casket, but this one is mandatory. | retail price |
| When a buyer takes actual possession of goods which have been offered for sale, this action is called | an acceptance |
| Which of the FTC required packages should be the lowest fee on any funeral home's GPL? | Receiving Remains from Another Funeral Home |
| Which of these is a cash advance item? | certified copies of the death certificate |
| Funeral providers should recover the cost for fixed expenses, overhead for maintaining an office, the ability to respond to request for service, and arranging for final disposition in this FTC-required item: | Basic Arrangements of Funeral Director and Staff |
| When a funeral director has a dead human body in his care, he is properly termed a | custodian |
| In regard to an ethical funeral director's relationship with competitor's, which of the following is considered a proper goal? | Cooperation |
| To cancel or annul a contract is to | Rescind |
| Leader of the local congregation, in Islam | Imam |
| Which of the following denominations traditionally utilize a pall during the funeral service? Roman Catholic Episcopal Lutheran Baptist Free Methodist Mormon | 1, 2, and 3 only |
| The physical location where therapeutic communication occurs between a funeral director and client families is referred to as | the environment |
| The term which refers to an Orthodox Jewish Memorial service or closing prayer of a funeral is ___. | El Malei Rachamin |
| The form used by the funeral director to notify Social Security that a person has died is: | Form S.S.A 721 |
| The Hebrew word which translates as “container” is | Aron |
| One who actively bears or carries the casket during the funeral service and at the committal service. | Casketbearer |
| The following describes which faith's dressing After washing, the deceased is to be clothed in a shroud of either silk or cotton. Those who are 15 or older will be adorned with a burial ring, placed on the forefinger. Hardwood caskets are required. | Baha'i |
| A Christian symbol consisting of plain bars and no corpus is called: | a cross |
| Which of the following terms is synonymous with loudness? | Volume |
| Which of these describes a chemical hazard in just a few words? | Hazard Statement |
| Corrosives are an example of which type of hazard? | Can be both health and/ or physical hazard. |
| Which of the following statements accurately apply to PPE? 1- PPE does not reduce the hazard at its source (1) | 1, 2, 3, and 4 (1) |
| 2- PPE is equipment and clothing designed to protect you from workplace hazards. 3- You must be trained how to use PPE and on its maintenance and care. (2) | 1, 2, 3, and 4 (2) |
| 4- PPE is both an engineering control (provided by employer) and work practice control (used by employee) | 1, 2, 3, and 4 (3) |
| A microorganism found in human blood that can cause disease is referred to as a: | Bloodborne pathogen |
| You must wear protective eye equipment to protect you from which of the following in any hazardous workplace? | Potentially injurious light radiation All of these Flying particles or molten metal Chemicals |
| A person makes prearrangements and prefunds the contract by giving the funeral director the total amount. The funeral director deposits the funds in a bank to be withdrawn upon death of the client. The bank is known as the: | Fiduciary |
| Mrs. Thompson's daughter gave the funeral director a watch and a broach to use for her mother's visitation and funeral. The items will be returned after the funeral. This is an example of: | Bailment |
| Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side | Right side as the congregation looks at the altar |
| Mrs. Thompson's daughter gave the funeral director a brooch. Mrs. Thompson's daughter is the: | Bailor |
| Mrs. Thompson makes and funds prearrangements with Joyovich Funeral Home. Mrs. Thompson is the | Trustor |
| Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the | Consignee |
| Mrs. Thompson entrusts her pre-arrangements with Joyovich Funeral Home. Joyovich Funeral Home is the | Trustee |
| During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as | Chrism |
| An Orthodox Jewish person dies at home. Death occurs at 7:30 a.m. Saturday morning. When is it appropriate for the funeral director to contact the Rabbi regarding the death? | After sundown Saturday |
| Which of these items should be in the hands of a deceased Roman Catholic communicant in the casket? | rosary beads |
| While meeting with a family to arrange the funeral of a member of the Episcopal Church in your town, the daughter of the deceased tells the funeral director she wants to deliver the eulogy during her mother's funeral service at church. (1) | Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern. (1) |
| You have a good relationship with both the family, the church, and its current Rector who you know to be a very traditional person. How can you advise the daughter regarding the Episcopal Church's views on family giving eulogies? (2) | Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern. (2) |
| The funeral director sends Mrs. Thompson to Florida via a common carrier. The funeral director is the | Consignor |
| The funeral director received a broach from Mrs. Thompson's daughter to place on the body in the casket and to be returned after the services. The funeral director is the: | Bailee |
Created by:
peggert