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study NBE art 4
| Question | Answer |
|---|---|
| Of those items listed below, which are regarded as a threat to the integrity of the cremation equipment as well as a threat to the safety and well-being of the crematory operator. | pacemakers |
| A cemetery located on a private property which is not available to the general public is called: | a family cemetery |
| The crematory operator should __________ any items for cremation that contain chlorinated plastics. | refuse |
| Hydrogen chloride is produced in the cremation process when _________ containing chlorine are cremated. | Plastics |
| If the crematory operator encounters emissions problems with two cases in a row, he or she should | take the machine out of service until repaired |
| A device for the introduction of flame by the delivery or combining of a fuel and air mixture in the presence of heat. Sometimes referred to as primary, secondary or after. | burner |
| Crematory operated by an entity other than the funeral home or funeral provider who contracted with the family of the deceased is called: | third party crematory only |
| A person who is interested in the study of cemeteries and other forms of final disposition is classified as a: | Taphophile |
| Disposing of cremated remains in a manner or location that combines the cremated remains with the cremated remains of another individual? | commingling |
| Opacity training of cremation providers to meet environmental regulations is referred to by those in the cremation business as: | Smoke School. |
| Zinc ornaments, handles and trim should be __________ before loading into retort. | removed |
| Which of these accurately describes who may receive cremains from the funeral home which received them directly from the crematory? | the person designated in writing by the authorizing agent |
| The optimum temperature for human crematory operation is: | 1600 degrees Fahrenheit. |
| A “bone-pit”: | ossuary |
| A heating process that reduces human remains to bone fragments by combustion and evaporation in the presences of an open flame: | cremation |
| During the performance of any maintenance on the retort, OSHA __________ procedures should be strictly followed to the letter or the rule. | LOTO (lock-out,tag-out) |
| In the middle of the 17th century, Sir Thomas Browne wrote the earliest known essay in defense of _________." It stressed the advantages of this form of burial. | urn burial |
| Named for the King of Cria, whose wife, Artemisia, built one of the Seven Wonders of the Ancient World, astructure used for entombment. A building that houses crypts for burial. A community form of this building is used for many families, | Mausoleum |
| Any cremated or processed remains that do not fit in the temporary container or urn shall be: | returned in a separate container. |
| The term for removal of the cremated remains from the retort is the same term used to describe working cremains into the softened soil of a garden specifically designated for that purposes. This term is ___. | raking |
| An example of casket hardware is: | lug |
| The lighting design where the diffuse and more even distribution of light is achieved by having the room light reflected off the ceiling instead of coming from point sources (bulbs) is called: | indirect lighting |
| The sum of a group of sales figures divided by the number of units is known as the | average sale |
| The quantity to be purchased which minimizes total costs: | Economic order quantity |
| A container for the cremated remains of a deceased human being is called a/n: | urn |
| Life insurance that protects a firm against losses due to the death of a key employee: | Key-person life insurance |
| This type of casket may be made of Copper, Bronze, Stainless Steel or Ferrous Steel of 18 to 20 gauge: | Metal |
| The base molding is a part of the casket: | shell |
| Corrugated fiberboard is a material used in casket shell construction that is classified as | a wood by-product |
| A procedure by which charges are broken down into a few major components such as services, merchandise, and livery is: | functional pricing |
| The process of forming a pool of qualified applicants for tasks that need to be filled: | Recruitment |
| If you as a funeral director are presenting casket materials to a family and you are holding one square foot of 32 oz. copper, how many pounds of copper are you holding? | 2 lbs. |
| The ideal number of caskets to display in a selection room is: | 22 |
| Also known as - Wage and Hour Laws | Fair Labor Standards Act |
| If a casket cost $200 wholesale and was sold for $1,000, and the average overhead per funeral was $500, what would the net profit be? | $300 |
| Federal legislation that prohibits discrimination on the basis of race, color, religion, sex, pregnancy, or national origin: | Civil Rights Act |
| Business plan a.k.a - | New venture plan |
| The interior length of a standard adult metal casket is | 6' 6" |
| A procedure that shows separately the price of the services to be rendered and the price of the casket is | bi-unit pricing |
| The process of coating ferrous metals with zinc is | galvanizing |
| Wood that has been shredded into spaghetti like strings or thin shavings is | excelsior |
| A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the | gimp |
| The introduction of something new; a new idea, method or device: | Innovation |
| The part of the casket hardware that covers the exposed ends of the bar is the | tip |
| A casket constructed of cherry is a | solid wood casket |
| This type of casket has a fine wood covering placed over a less expensive particle board under structure and given a beautiful finish: | Veneer |
| Source of market data that explains where certain manufacturers are located: | Census of Manufacturing |
| A pricing method which creates a total price for all services and the casket is called a _____________ pricing method. | unit |
| Factors that influence prices: | all of these choices Correct Answer quality of material making the product wholesale cost visual appeal |
| The ability to present one's self sincerely: | genuineness |
| Two units regarded as a pair; for example, husband and wife: | dyad |
| The religious structure of American society is primarily | Judeo-Christian |
| Objectives or adjustments to be achieved: | goals |
| No matter the age of the son, if the oldest male dies, he may enter the leadership role in the | patriarchal family |
| Funeral rites identifiable with a pre- literate society: | primitive funeral rite |
| A protective coping mechanism characterized by an inability to perceive external reality is called | denial |
| The tendency of human beings to make strong affectional bonds with others coming from the need for security and safety: | attachment theory |
| Rites of funeralization with the body present are called | funerals |
| The act of causing death painlessly so as to end pain and suffering for an individual is called | euthanasia |
| The sudden, intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something significant: | acute grief |
| Centering a client's thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem: | focusing |
| Which of the following is not considered to be a characteristic of Sudden Infant Death Syndrome? | it is based on heredity |
| A type of grief which is suppressed and or postponed is | delayed grief |
| A highly emotional temporary state in which an individual's feelings of anxiety, grief, confusion or pain impair his or her ability to act: | crisis |
| Specific act or function dealing with the religious funeralization of a deceased human being: | Rite |
| The word contemporary means | of the same time period |
| Upon the death of the oldest male, leadership role moves to the next oldest male in a ___ family structure. | Patriarchal |
| The payment made for the service provided by a funeral director is called: | professional fees |
| Historically, an inn for travelers, especially one kept by a religious order: | hospice |
| Because of _____________ there was a loss of individual craftsmanship. | Industrialization |
| A brief review of points covered in a portion of the counseling session or the summary at the close of a session: | Summary |
| Which of the following forms of behavior illustrates "regression" by an adult? | throwing a temper tantrum |
| In service to the public, the funeral director must always be conscious of the basic ________ which consistently maintains the ability to be seen as a dependable and honest business person in the community. | trust |
| The fourth stage of anticipatory grief according to Kubler-Ross is | depression |
| A time set aside for family and friends to pay respects to the deceased and greet the family before the funeral. | wake visitation calling hours all of these |
| College Mortuary receives a first call. Which of the following can be used as transfer vehicles (or vehicles generally used for transporting the uncasketed dead human body from the place of death to the mortuary): | Van SUV Funeral Coach all of these can be used |
| Social Security application for lump sum death benefit (claimant's form): | S.S.A. 8 |
| External communication is: | any communication that goes beyond the doors of your business |
| An application for Lump Sum death Benefit-Claimant's Form: | Form S.S.A. 8 |
| The “Reader” is the officiant of the: | Christian Science funeral rite |
| When College Mortuary receives a telephone notification of death, whomever accepts the call takes down some important information and records it on this. This will allow for an orderly and complete record of information needed. | first call form |
| A type of pre-need arrangements that means the funeral home applies the amount already paid, plus accruals to the balance due. The cost of the funeral, however, will be whatever the current price is for service and merchandise. | Non-guaranteed |
| Which of the following best describes an obituary: | a brief biographical sketch of a person's life |
| Words are spelled the same, might be pronounced the same but not necesssarily, with different meanings are called: | homonyms |
| When a person dies at home without medical attention and has not been seen by a Doctor in more than 30 days, an official inquiry into the cause of death is made by the: | Coroner |
| Increasingly family members are choosing not to have the types of funerals that their grandparents or parents had. Today families are having services with no religious content. These types of gatherings include: | humanistic funerals memorial gatherings non-traditional funerals all of these are correct |
| Which type of Death Certificate contains the widest range of information about the deceased? | Standard Adult |
| A man who has lost his spouse by death is known as a: | a widower |
| Paschal candles are used in the: | Roman Catholic faith |
| A symbol of grief that is a tear in the upper corner of the garment or a symbolic ribbon worn by the survivors is known as ________ in the Jewish faith: | kriah |
| Which of the following is restricted in their casket selection, due to their religious beliefs? | Orthodox Jewish |
| You all have been embalming at various facilities by now and witnessed the varied conditions of the deceased. In addition to the name of the deceased, time of death, the address of the facility, the next of kin name and contact information | the weight of the deceased |
| Which of the following religions uses temple clothing? | The Church of Jesus Christ of Latter-day Saints |
| A solid screen, covered with icons, at the front of the Eastern Orthodox church is the: | iconostasis |
| A complete sentence describing the central idea of a speech usually found in the first paragraph (topic sentence): | thesis statement |
| Which of the following is information NOT needed to complete the Death Certificate: | religious affiliation |
| Funeral arrangements made in advance of need that do not include provisions for funding or prepayment are: | preplanned funeral arrangements |
| Mr. Meadows passed away an hour ago at the local community hospital. His son Brian is calling on behalf of his mother, Lorraine to ask the funeral home to handle the arrangements and transfer the remains from the hospital to the funeral home. | a first call |
| If the family of a military veteran wants to order an upright head stone for his grave at Mountain View Cemetery, what form must the funeral director and family complete. | Form 40-1330 |
| Bailment in which the bailee does not receive any compensation is | gratuitous bailment |
| Which of the following are required for a valid contract? 1- mutual agreement (offer and acceptance-meeting of the minds) 2- contractual capability (competent parties-of legal age-not drunk, etc.) 3- legal objective 4- consideration | all of these 1 & 2 only 2 & 3 only 1, 2 & 3 only |
| A contract in which the duties and obligations assumed by the parties are not verbalized but indicated by their actions is known as | an implied contract |
| As an ethical funeral director, when choosing a source of caskets, the most important qualification of the manufacturer should be: | a strong policy of up-holding their warranty |
| A dead human body is said to be | quasi-property |
| The failure to perform with the ability and care normally exercised by people in a profession is known as | malpractice |
| The most positive sign of death is | generalized decomposition |
| Which of the following is classified as tangible personal property? | furniture |
| Which of these situations does NOT require that the funeral home give a person the GPL or information contained in it? | when a funeral director is at a social gathering and someone asks for one |
| Ceremony commemorating the deceased held entirely at the cemetery with the full body present is called a(n)___. | graveside service |
| A charge against another's property as security for a debt or claim is | a lien |
| A contract must always be | an agreement |
| The profits of a corporation belong to the corporation until set aside by the directors for distribution as | dividends |
| What type of activity is governed by the UAGA? | Donating organs and tissues |
| In regard to an ethical funeral director's relationship with competitor's, which of the following is considered a proper goal? | Cooperation |
| Which of the following would be a violation of the Funeral Rule if the Funeral Director did not give full disclosure to the family? | Receives a commission on Cash Advance Item. Receives a rebate or discount on a Cash Advance Item. Marks-up Cash Advance Item. All of these would be a violation. |
| Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public: | funeral provider |
| Which one of these is a legally designated necessary, as such it is allowed to be paid by the estate? | medical bill |
| The goods which are sold or offered for sale directly to the public for use in connection with funeral services: | funeral goods |
| The funeral director is required by the Funeral Rule to retain all price lists for a ____________ period from the date the price lists were last distributed. | 1 year |
| A document filed with the Secretary of State in which a corporation wishes to operate detailing the major components of the company: | Charter |
| When a funeral director has a dead human body in his care, he is properly termed a | custodian |
| All of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT: | the employee's religious background |
| The two essential elements of a contract are it must conform to the Statute of Frauds it must be under seal there must be an offer there must be acceptance | 3 and 4 |
| Which of the following should NOT be discussed in the funeral arrangements conference? | educational problems at local schools |
| When a judge wants you to appear in front of her court for a minor offense she will issue a: | summons |
| The doctrine of stare decisis is concerned with | Case law |
| In maintaining a high standard of conduct with a competitor, the funeral director would be wise to | Respect the bereaved family's choice of a funeral establishment |
| Which of these statements is correct according to the FTC Funeral Rule about setting the prices of required packages? | The FTC does not set the prices, that is the funeral home's responsibility |
| Which of the following consists of the rules, ideas, and the beliefs shared by members of society for living and dying, which are learned directly or indirectly? | Culture |
| Match the term with the appropriate definition Insolvent estate | The condition of the estate of a deceased person which is unable to pay the debts of the deceased and/or the estate. |
| Which of these charges may legally be shown on the Statement of Funeral Goods and Services Selected in addition to the package called Direct Burial? | newspaper notices |
| A prompt disposition of human remains by burial, where there is no formal viewing, no ceremony, and no publicly announced time for the burial to occur qualifies as: | immediate burial |
| A contract which is based upon only one of the parties doing anything for consideration is called: | a unilateral contract |
| When a buyer takes actual possession of goods which have been offered for sale, this action is called | an acceptance |
| Damages in excess of those required to compensate the plaintiff for the wrong done are | punitive |
| If intensely and frequently predicting that an event will happen actually does make it happen, this is called ___. | a self fulfilling prophecy |
| Which of the following denominations traditionally utilize a pall during the funeral service? Roman Catholic Episcopal Lutheran Baptist Free Methodist Mormon | 1, 2, and 3 only |
| When a person dies at home without medical attention, an official inquiry into the cause of death is made by the | Coroner |
| Ignoring of undesirable information by a listener | Insulated Listening |
| The Jewish eulogy is known as | Hesped |
| Signifies the everlasting light of Christ, in the Roman Catholic faith | Paschal Candle |
| The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the | Sales contract |
| A force that interferes with the process of communication | Noise |
| A price determination method whereby the casket cost is multiplied by a constant factor describes | Fixed multiple pricing |
| The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is most often referred to as the | Selection room |
| According to OSHA, which of these immediately alerts you to the severity of a hazard? | Signal Word |
| The chemical formula HCHO is the abbreviation for:,,, | Formaldehyde, |
| The Globally Harmonized System (GHS) is primarily used for:,,, | Standardizing the classification and labeling of chemicals,, |
| Which organization develops scientifically based occupational exposure guidelines but does not have regulatory enforcement authority?,,, | ACGIH,, |
| Which infectious bloodborne virus is a major concern for occupational exposure in healthcare and mortuary settings?,,, | Hepatitis B virus,, |
| Mrs. Thompson makes and funds prearrangements with Joyovich Funeral Home. Mrs. Thompson is the | Trustor |
| A person makes prearrangements and prefunds the contract by giving the funeral director the total amount. The funeral director deposits the funds in a bank to be withdrawn upon death of the client. The bank is known as the: | Fiduciary |
| The funeral director received a broach from Mrs. Thompson's daughter to place on the body in the casket and to be returned after the services. The funeral director is the: | Bailee |
| Mrs. Thompson's daughter gave the funeral director a watch and a broach to use for her mother's visitation and funeral. The items will be returned after the funeral. This is an example of: | Bailment |
| An Orthodox Jewish person dies at home. Death occurs at 7:30 a.m. Saturday morning. When is it appropriate for the funeral director to contact the Rabbi regarding the death? | After sundown Saturday |
| The funeral director sends Mrs. Thompson to Florida via a common carrier. The funeral director is the | Consignor |
| During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as | Chrism |
| Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the | Consignee |
| Mrs. Thompson entrusts her pre-arrangements with Joyovich Funeral Home. Joyovich Funeral Home is the | Trustee |
| Which of these items should be in the hands of a deceased Roman Catholic communicant in the casket? | rosary beads |
| Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side chruch | Right side as the congregation looks at the altar |
| While meeting with a family to arrange the funeral of a member of the Episcopal Church in your town, the daughter of the deceased tells the funeral director she wants to deliver the eulogy during her mother's funeral service at church | Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern. |
| Mrs. Thompson's daughter gave the funeral director a brooch. Mrs. Thompson's daughter is the: | Bailor |
Created by:
peggert