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study NBE art 3
| Question | Answer |
|---|---|
| A “big rock”. The most famous of these are not sepulchral but things or places like Stonehenge. | Megalith |
| This type of cemetery originated in Europe where it was thought that the closer to the place of worship a person was, the greater their chance of going to heaven: | Church Yard |
| Named for the King of Cria, whose wife, Artemisia, built one of the Seven Wonders of the Ancient World, astructure used for entombment. A building that houses crypts for burial. A community form of this building is used for many families, | Mausoleum |
| The person to whom the Cemetery Authority has conveyed a right of interment in a number of adjacent cemetery lots: | lot owner |
| Underground receptacles for caskets: | Vaults |
| Human remains are made up of _________ % moisture, __________% combustible solids, and ___________ % non-combustible solids and are classified as Type ___________ waste. | 85; 10; 5; 4. |
| Most products of combustion (smoke and odor) given off during the cremation process will be destroyed if subjected to temperature between __________ and _________ for a period of 0.5 seconds to 1 second, if the stream is subjected to proper mixing | 1,400*F- 1,800*F |
| In which of these chambers is the body placed for cremation to begin? | primary chamber |
| During the performance of any maintenance on the retort, OSHA __________ procedures should be strictly followed to the letter or the rule. | LOTO (lock-out,tag-out) |
| If the crematory operator encounters emissions problems with two cases in a row, he or she should | take the machine out of service until repaired |
| Chlorinated plastic containers should be: | refused by the crematory |
| In a hillside cemetery, where the grave is on a steep slope, it might be necessary for the funeral director to ____________ in order to keep the lowering device level over the grave. | use crib work |
| The physical identification of a space where a special person, or where several people died in a common occurrence. It is a memorial without the body present. | cenotaph |
| Any refractory device which changes the direction or velocity of the products of combustion is called a: | baffle |
| A stone marker, with or without an inscription used to mark the foot of the grave: | footstone |
| The three “Ts” of proper pollution control are: | Time, Temperature & Turbulence |
| An environmentally safe casket which is designed for encasing the dead human remains for the purpose of cremation is ___. | cremation casket |
| In the language of cremation, retort capacity refers to: | maximum weight per cycle |
| A ceremony with religious content commemorating the deceased without the remains present. | memorial service |
| A building specifically built to have only niches for cremated remains is called: | columbarium |
| The registered right of a creator to reproduce, publish, and sell the work which is the product of the intelligence and skill of that person: | Copyright |
| Which of the following is not a hardwood used in casket construction? | redwood |
| Which of these entities will not sell a casket directly to a bereaved family? | casket manufacturer |
| The lighting design where the diffuse and more even distribution of light is achieved by having the room light reflected off the ceiling instead of coming from point sources (bulbs) is called: | indirect lighting |
| Which of the following is an expense for a funeral business? | salaries |
| Legislation that guarantees disabled people equal access to employment, as well as access to public places: | Americans with Disabilities Act |
| Which of the following is the legal format for listing the costs of a funeral? | itemization |
| The voluntary association of two or more people who have combined their resources to carry on as co-owners of a lawful enterprise, assume full risk for any liability for their joint profit: | Partnership |
| Which of the following is a disadvantage of itemized pricing? | possible elimination of certain items of service resulting in loss of overhead recovery |
| The component part of the throw that hangs down into the body of the casket is the | apron |
| The sum of a group of sales figures divided by the number of units is known as the | average sale |
| A record of statements made at the time the applicant first seeks employment: | Employment application |
| Velvet is a type of casket | lining material |
| An approach used in business valuation which determines value based upon previous sales of similar businesses: | Market value approach |
| An organization that combines inputs of raw materials, capital labor, and management skills to produce useful outputs of goods and services so as to earn a profit: | business |
| A business owned by one person who is subject to claims of creditors: | Sole proprietorship |
| The thickness of a ferrous metal casket is measured in | gauge |
| A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods: | itemization |
| A gasket sealed container used as either an insert into a casket or as a shipping case is | a ziegler case |
| The primary way of judging the job applicant's appearance, poise, speech, etc.: | Employment interview |
| The quantity to be purchased which minimizes total costs: | Economic order quantity |
| A line of credit that may be used over and over again up to a certain borrowing limit: | Both open line of credit and revolving account are correct |
| The part of the casket interior which folds out over the top body molding for aesthetic purposes is the | extendover |
| A cost of doing business which increases when there is more activity and decreases when there is less business is called | Variable expense |
| An intangible asset which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind: | Goodwill |
| Source of market data that explains where certain manufacturers are located: | Census of Manufacturing |
| A galvanized finish is applied to | steel burial vaults for protection |
| The art of making the public aware of the services or commodities that the business has for sale: | advertising |
| A business valuation approach which centers on estimating the amount of potential income that may be produced by the business in the next year: | Earnings valuation approach |
| A non- directive method of counseling that stresses the inherent worth of the client and the natural capacity for growth and health (recognizes that the person has the ability to answer all of their own questions): | Person- Centered Client- Centered ✓ All of these Correct Answer Rogerian |
| Sociology is concerned with each of the following areas EXCEPT | examining individual behavior |
| An act performed as a part of a rite or ceremony? | ritual |
| Which of the following is NOT one of the normal reactions in Lindemann's symptomatology of normal grief? | no interruptions in patterns of conduct |
| A strong emotion characterized by sudden and extreme fear: | panic |
| Feelings such as happiness, anger or grief, created by brain pattern accompanied by bodily changes | emotions |
| The modern American family is considered to be | nuclear |
| Which of the following is a document signed by a person who wants to create a “Do Not Resuscitate” order in case they are brain dead and unable to give any direction at the time to avoid extraordinary life saving measures. | The Living Will |
| Dictates what one must NOT do | Taboos |
| The sudden, intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something significant: | acute grief |
| A deliberate act of self destruction: | Suicide |
| The second stage of anticipatory grief according to Kubler-ross is: | anger |
| A “ribbon cutting” at the opening of a supermarket could best be described as a | Ceremony |
| Contemporary funeral rites could be considered | Adaptive funeral rites |
| A man, a woman and their unmarried children in one household is | a nuclear family |
| A must behavior for all members of society that is not enforceable by law but will be enforced by other members of society (as with shunning)? | mores |
| Contemporary funeral rites could be considered | adaptive funeral rites |
| The educational level of the American society compared to other countries is generally considered to be | very high |
| An all inclusive term used by people to encompass all funeral and/or memorial services is | funeral rite |
| All of the following are referred to as characteristics of the helping funeral director except | judgemental attitude |
| The process by which social values are learned, usually starting at a young age is called: | enculturation |
| The social science that deals with the organization of modern social groups and how they vary by location, culture and folkways is: | sociology |
| Defined as fear or anxiety caused by the sudden realization of danger created by the impact of shock: | alarm |
| The modern American family is considered to be | nuclear |
| A type of complicated grief which is prolonged and is excessive in duration is | chronic grief |
| When the remains have been prepared at the mortuary and later taken to a Presbyterian church for the funeral service, the funeral director normally provides all of the following except the: | prie dieu |
| Linda was attending an Optimist Club luncheon and upon her arrival was asked to give a speech regarding her vocation at the meeting that would follow the meal. This type of speech, where the speaker has a short time to prepare, is an example of: | an extemporaneous speech |
| The prie dieu in the Roman Catholic church signifies: | a kneeling bench or rail |
| Which of these items must be included in a direct cremation package with alternative container provided by funeral home? | transfer of remains to funeral home |
| What is the % of initial contacts made to the funeral home via telephone? | 98% |
| The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the: | sales contract |
| Places where an arrangement conference may be held, besides the funeral home: | hospice family home hospital all are correct |
| When used, the Mogen David is placed: | at the top part of the foot panel |
| The moving of the dead human body from the place of death to the funeral home or other designated place is known as the: | transfer of remains |
| The Jewish term for the 30 day mourning period is: | sholoshim |
| A complete sentence describing the central idea of a speech usually found in the first paragraph (topic sentence): | thesis statement |
| Compared to the joint family, a nuclear family is: | the smaller group |
| Who must be notified within 30 days of any disposition at sea: | EPA |
| An approach to conflict resolution in which neither party achieves its goals is: | lose-lose |
| External communication includes: 1- personal letters 2- congratulatory notes 3- memos 4- letters of reference | 1, 2 and 4 |
| Death certificates must be reviewed and approved by the Office of the Medical Examiner, in a majority of states, for which one of these dispositions? | cremation |
| In a typical arrangement conference, after establishing a relationship with the family, fulfilling FTC requirements, discussing the deceased's life history, the funeral director begins to take down statistical information for what important document: | death certificate |
| A contract for future funeral services that cannot be terminated or canceled prior to the death of the beneficiary: | Irrevocable contract |
| When Mr. and Mrs. Smith called at College funeral home to pay respects and greet the family of Bob White, the attendant ushered them to a stand where they could register their attendance in writing as a keepsake for the family of who attended services. | register book |
| The selling method in which the funeral director is in the selection room with the family throughout their selection process is the: | direct presentation method |
| Which of the following statements regarding the pall is false? | it can be placed on top of the American flag |
| In some states the __________ has replaced the Burial- Transit Permit for intrastate disposition: | Report of Death |
| Which of the following is being used when the funeral director does not remain in the selection room throughout the selection process? | indirect presentation |
| The Jewish term for a funeral cortege? | levaya |
| Who is next in the order of who receives the flag of a deceased veteran if there is no surviving spouse? | adult child of the deceased |
| As a rule, the right to control final disposition rests with: | next of kin |
| When making pre-need arrangements, a good ethical practice is to: | secure all funeral home records in a safe place |
| In federal regulatory documents, “___________________” refers to the Federal Trade Commission". | Commission |
| A partnership where one of the partner's liability for loss cannot exceed the amount of that person's investment is a: | limited partnership |
| The failure to volunteer or reveal information not requested is termed | concealment |
| The method of price quotation by which each unit of service and/or merchandise is priced? | itemization |
| The profits of a corporation belong to the corporation until set aside by the directors for distribution as | dividends |
| During which of Kohlberg's stages of moral development is the individual characterized as showing close adherence to the cultural rules and expectations without fully understanding why? At this stage the person believes that following the cultural “rules | conventional stage |
| Mr. Greenjeans dies without a will. This is known as dying | Intestate |
| An itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and service selected and prices paid for each, itemization of cash advance items and the total cost. | Statement of Funeral Goods and Services Selected |
| Corporation formed by individuals to perform some non-governmental function are called | private corporations |
| Law which is concerned primarily with those rules of conduct involving financial transactions between individuals or legal entities is | business law |
| If a family initially calls Funeral Home A to remove and hold a body, then changes their mind to use Funeral Home B, Funeral Home A must: | respect the bereaved family's choice of a funeral establishments |
| A contract in which two or more people individually agree to perform the same obligation is called a | several contract |
| How may a funeral home legally charge an extra fee for Transfer of Remains to the Funeral Home for bodies over 450 pounds? | list the excess fee on the GPL, explain why on the Statement of Funeral Goods and Services Selected |
| Which of these charges may legally be shown on the Statement of Funeral Goods and Services Selected in addition to the package called Direct Burial? | newspaper notices |
| The person who receives the proceeds from an insurance policy is called the | beneficiary |
| A contract made by a person who is intoxicated enough to be uncertain of the consequences at the time the contract is made is: | Voidable |
| Defamation of character by spoken words or gestures is: | Slander |
| Which of these is a correct statement about requesting verbal permission to embalm if the family is present at the time the removal is being made? | the cost for embalming needs to be discussed only if the family asks about prices |
| A contract which is written so that either part may consider it as a joint obligation or a group of individual obligation is | a joint and several contract |
| A service commemorating the deceased with the body present: | funeral ceremony |
| Which organization is responsible for creating and promoting a Code of Ethics for Funeral Directors? | National Funeral Directors Association |
| Select the correct statement about preneed arrangements. | preneed arrangements allow families to make decisions in less stressful conditions |
| A permanent order, issued by a court, forbidding activities which would be detrimental to others is | an injunction |
| A court of original general jurisdiction is | a trial court |
| A prompt disposition of human remains by burial, where there is no formal viewing, no ceremony, and no publicly announced time for the burial to occur qualifies as: | immediate burial |
| The term which means a fact that could alter one's decision to enter into a legal binding contract is | a material fact |
| When a funeral director has a dead human body in his care, he is properly termed a | custodian |
| Which of the following is a mistake that does NOT render an agreement defective? | terms of the contract |
| Ethics is probably best defined: | as the discipline of dealing with moral duty and obligation |
| A service commemorating the deceased with the body present: | funeral ceremony |
| Which of these acts is illegal? | holding a body until the bill is paid |
| A “contract” made with which of these types of people is actually void? | legally declared insane person |
| Mr. Greenjeans makes a will which states that his estate will be divided equally only among the children who are alive when he dies. This type of distribution is called ___. | Per capita |
| The ethical funeral director should: | provide professional service to all who seek it |
| What or who is a Bonze? | Buddhist Priest |
| The receptacle in which incense is burned, in the Roman Catholic faith. | Thurible |
| Liturgical denominations are _________ centered. They have a prescribed order of worship or form of worship. | Eucharist |
| Leader of the local congregation, in Islam | Imam |
| A pricing method that shows separately only the price for the services to be rendered and the price for the casket is | Bi-unit pricing |
| The observation of ways that touch affects the communication process is called: | Haptics |
| The physical location where therapeutic communication occurs between a funeral director and client families is referred to as ___. | the environment |
| The Jewish term for the 30 Day mourning period is | Sholoshim |
| The Jewish term for a Seven Day mourning period that begins on the day of burial is | Shivah |
| When a person dies at home without medical attention, an official inquiry into the cause of death is made by the | Coroner |
| What has changed under the revised Hazard Communication Standard? | Safety Data Sheet Format Labels for chemicals All of these choices Correct Answer Classification of chemicals |
| Which of the following is TRUE about Formaldehyde? 1- It is an irritant 2- It can be fatal if swallowed. 3- It can cause nasal and lung cancers. 4- It can cause respiratory difficulty | 2, 3 and 4 only. 1 and 4 only 1 and 3 only. All of these. |
| A biological agent or situation capable of causing harm to humans is known as a:,,, | Biohazard, |
| Which OSHA regulation governs identifying and controlling exposure to hazardous workplace chemicals?,,, | Hazard Communication Standard,, |
| A microorganism found in human blood that can cause disease is referred to as a:,,, | Bloodborne pathogen,, |
| Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side of the chur | Right side as the congregation looks at the altar |
| Mrs. Thompson's daughter gave the funeral director a watch and a broach to use for her mother's visitation and funeral. The items will be returned after the funeral. This is an example of: | Bailment |
| The funeral director sends Mrs. Thompson to Florida via a common carrier. The funeral director is the | Consignor |
| While meeting with a family to arrange the funeral of a member of the Episcopal Church in your town, the daughter of the deceased tells the funeral director she wants to deliver the eulogy during her mother's funeral service at church. | Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern. |
| Mrs. Thompson's daughter gave the funeral director a brooch. Mrs. Thompson's daughter is the: | Bailor |
| Mrs. Thompson makes and funds prearrangements with Joyovich Funeral Home. Mrs. Thompson is the | Trustor |
| An Orthodox Jewish person dies at home. Death occurs at 7:30 a.m. Saturday morning. When is it appropriate for the funeral director to contact the Rabbi regarding the death? | After sundown Saturday |
| Which of these items should be in the hands of a deceased Roman Catholic communicant in the casket? | rosary beads |
| During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as | Chrism |
| Mrs. Thompson entrusts her pre-arrangements with Joyovich Funeral Home. Joyovich Funeral Home is the | Trustee |
| Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the | Consignee |
| The funeral director received a broach from Mrs. Thompson's daughter to place on the body in the casket and to be returned after the services. The funeral director is the: | Bailee |
| A person makes prearrangements and prefunds the contract by giving the funeral director the total amount. The funeral director deposits the funds in a bank to be withdrawn upon death of the client. The bank is known as the: | Fiduciary |
Created by:
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