Which of the following is Worden's second "Task of Mourning"?

to experience the pain of grief

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study NBE art 2

Question	Answer
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains generally for the purpose of cremation is called:	Alternative container
Zinc ornaments, handles and trim should be __________ before loading into retort.	removed
Which type of cemetery is allowed to be selective about who may be buried there?	religious
During cremation, suspended ash particles, charred paper, dust, soot or other partially incinerated matter, carried in the products of combustion are referred to as:	fly ash
Combustion is also called:	burning
A cemetery, originally a cemetery for the victims of great battles:	polyandrium
Though the name is derived from the Greek, meaning “a small point”, they are Egyptian. These are the physical representation of rays from the sun streaming to the earth.	Obelisk
The person or persons with the paramount right to authorize the cremation of a deceased human?	Authorizing agent
Opacity training of cremation providers to meet environmental regulations is referred to by those in the cremation business as:	Smoke School.
Some modern lowering devices are equipped with telescoping legs to accommodate ____________ at the location of the grave.	sloping ground or hillsides
The measurement of ____ during cremation is the method by which incomplete or improper combustion can be determined.	opacity
Many adherents to the Roman Catholics faith are not aware of the Vatican's acceptance of Cremation in:	1963
A container for the preservation of relics of a Saint:	reliquary
A person who is interested in the study of cemeteries and other forms of final disposition is classified as a:	Taphophile
To bury or put a dead body into a grave:	inter
An environmentally safe casket which is designed for encasing the dead human remains for the purpose of cremation is ___.	cremation casket
A group of two or more adjoining graves, crypts or niches controlled by one title holder:	Lot
A “big rock”. The most famous of these are not sepulchral but things or places like Stonehenge.	Megalith
A single grave is called a:	plot
Any Neolithic monument consisting of a large, flat stone supported by two or more rocks (like a table):	Dolmen
One who initiates, plans, and assumes the risk for a successful new business is called an ___.	entrepreneur
A group of potential customers possessing purchasing power and unsatisfied needs:	Market
The practice of trying to obtain something that is being sought by others under similar circumstances at the same time:	Competition
Process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities:	Human resource management
Business plan a.k.a -	New venture plan
The obtaining and maintaining of a satisfactory and satisfied workforce is	personnel management
An example of a transfer container is	an air tray
The quantity to be purchased which minimizes total costs:	Economic order quantity
What is the number of people required to conduct a full American Legion funeral service?	21
Capital that is invested in the business by the owner(s):	Equity capital
A reduction of selling price below the original selling price:	Markdown
A new form of business ownership (not a corporation) approved in most states since approximately 1994- combines aspects of partnerships with the limited liability of a corporation; owners know as members:	Limited Liability Company
All ferrous metals used in casket construction contain	Iron
A plan which provides inducements to potential purchasers of products and/or services:	Sales promotion
A pricing method which creates a total price for all services and the casket is called a _____________ pricing method.	unit
An artificial being, invisible, intangible, and existing only in contemplation of law:	Corporation
An example of backing material used in casket construction is	masselin
Any borrowed or loaned capital invested in the business that must be repaid to creditors:	Debt equity
Which of the following is the legal format for listing the costs of a funeral?	itemization
Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user.	Product liability insurance
A cost of doing business which increases when there is more activity and decreases when there is less business is called	Variable expense
The portion of the funeral home which contains caskets and other funeral merchandise displayed for sale is the	selection room
A procedure that shows separately the price of the services to be rendered and the price of the casket is	bi-unit pricing
Insurance that provides monetary benefits to a business that has experienced an unforeseen peril, such as flood, fire, etc.:	Casualty insurance
The number of sheets of ferrous metal necessary to equal approximately one inch of thickness is the	gauge
Also known as - Wage and Hour Laws:	Fair Labor Standards Act
The length (interior) of the standard adult wood casket is:	6'3"
Which of the following is an expense for a funeral business?	salaries
A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ____________ pricing	functional
Which of the following is Worden's second "Task of Mourning"?	to experience the pain of grief
In grief, the inability of the individual to adjust to life without the presence of the deceased, or a feeling of less significance in the world is called	alienation
Which of the following is NOT a manifestation of normal grief?	extreme withdrawal
Crying is:	an external (outward) response to an emotion-observable.
A man, a woman and their unmarried children in one household is	a nuclear family
Which of the following does NOT describe the joint/extended family unit?	Urban based
John, age five, began using “baby-talk” and bed wetting after the birth of a baby brother. He was using the defense mechanism of	regression
An abnormally great fear of death:	Thanatophobia
An unsuccessful attempt made by a person to end his own life is called	suicidal gesture
Grief extending over a long period of time without resolution is called	complicated grief
The modern definition of psychology is that it is the study of individual human:	behavior
According to client-centered counseling, the necessary quality of a counselor being in touch with reality and other's perception of one-self is termed	congruence
The final component of Attachment Theory state that	the greater the potential for loss, the more intense the reaction
The traditional location of the preparation of a dead human body for funeralization was originally in ____________ in early America	the home
The educational level of the American society is generally	lower than Western European countries
A general term for the exchange of information, feelings, thoughts and acts between two or more people, including both verbal and non-verbal aspects of this interchange:	communication
The stage of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable is known as	alienation
_______ is known to allow the terminal patient and family to progress through stages of illness, death, and the mourning period with support and palliative care.	hospice
An act performed as a part of a rite or ceremony?	ritual
The method by which social values are learned is	enculturation
A man, a woman and their unmarried children in one household is	A nuclear family
A highly emotional temporary state in which an individual's feelings of anxiety, grief, confusion or pain impair his or her ability to act:	crisis
Strong emotion marked by such reactions as alarm, dread, agitation and urge to flee is ___.	fear
The reaction of the body to an event often experienced emotionally as a sudden, violent and upsetting disturbance:	shock
The combination of two or more rituals related to a specific situation such as a funeral is called ___.	a rite
When Mr. and Mrs. Smith called at College funeral home to pay respects and greet the family of Bob White, the attendant ushered them to a stand where they could register their attendance in writing as a keepsake for the family of who attended services.	register book
Which of the following is restricted in their casket selection, due to their religious beliefs?	Orthodox Jewish
Veterans Administration Application for Headstone or Marker is:	Form 40-1330
A Veteran's Application for Burial Benefits is:	Form 21-530, (online 21p 530EZ)
The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the:	sales contract
The time limit for the V.A. “application for burial benefits” is:	2 years from the date of cremation or permanent burial
Death certificates must be reviewed and approved by the Office of the Medical Examiner, in a majority of states, for which one of these dispositions?	cremation
All honorably discharged veterans are entitled to:	a flag
Checking the parking lot for debris or hazards, adjusting the building temperature, cleaning the bathrooms, replacing boxes of Kleenex, positioning the flower arrangements, arranging the seating, attending the guestbook, playing the music and video	funeral attendant
A commemorative inscription on a tomb or monument is:	an epitaph
The Social Security Administration document titled Statement of Death by Funeral Director is also known as:	Form S.S.A 721
Which of the following has no time limit for filing the appropriate Veteran's Administration application for benefits?	marker
A complete sentence describing the central idea of a speech usually found in the first paragraph (topic sentence):	thesis statement
Application for lump sum death benefit:	SSA 8
Funeral arrangements with a funeral home made in advance of need that cannot be terminated or cancelled by the purchaser:	irrevocable
An employee is coming to the funeral home to pick up a van for a removal. Probably the MOST important item of equipment he should check the van for is this:	cot
The head of the Roman Catholic church is the:	Pope
Which of these items must be included in a direct cremation package with alternative container provided by funeral home?	transfer of remains to funeral home
Transferring a loved one into the care of the funeral home from the place of death describes:	removal
Which of the following individuals cannot certify the cause of death of a death certificate?	Chiropractor
What does VSIMS stand for:	Vital Statistics Information Management System
Types of funeral arrangements made in advance of need:	pre-need
reaso1- make personal wishes known to the next of kin 2- decisions can be made with less emotion 3- survivors are relieved of the financial burden in the case of pre-funded 4- reductions of for Medicaid eligibility in the case of irrevocable pre-funded	all of these
Pre-need trust accounts made between a purchaser, a funeral home and a bank, create what type of responsibility for the Funeral Home?	fiduciary
Linda was attending an Optimist Club luncheon and upon her arrival was asked to give a speech regarding her vocation at the meeting that would follow the meal. This type of speech, where the speaker has a short time to prepare, is an example of:	an extemporaneous speech
Match the term with the appropriate definition Insolvent estate	The condition of the estate of a deceased person which is unable to pay the debts of the deceased and/or the estate.
For a Direct Burial Package, there will be charges in addition to the package price. Which of these additional charges will be found on the Statement of Funeral Goods and Services Selected.	cemetery charges, vault
Often called a “reward contract” this type of contract promises to pay when an act is completed. There is no negotiation between parties, the execution is the acceptance.	a unilateral contract
When a man dies without a will and a woman files a petitions with the Courts to be in charge of his estate, the woman, once appointed, is known as	An Administratrix
In federal regulatory documents, “___________________” refers to the Federal Trade Commission".	Commission
Which of the following terms is defined as having a sense of truth, honor and fair business interactions?	ethics
Law which is concerned primarily with those rules of conduct involving financial transactions between individuals or legal entities is	business law
In terms of commercial transactions, a _____________ is a person who sells goods for a commission.	Broker
Failing to meet a contractual obligation other than failing to pay when the contract has been executed is called___.	breach of contract
The most positive sign of death is	generalized decomposition
A disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present:	direct cremation
The Magnuson Moss Act is concerned with:	product warranties
The ethical funeral director should:	provide professional service to all who seek it
When making pre-need arrangements, a good ethical practice is to:	secure all funeral home records in a safe place
A contract is a legally enforceable agreement between	two or more legally competent persons
Is it a violation of the Americans with Disabilities Act (ADA) to charge a family more for handling obese bodies than “normal” cases? This does not include necessary charges such as special merchandise or cremation surcharge.	yes, it is a violation
Laws within the Penal Code that are violated are examples of	criminal law
Which document will explain in writing to a family why they had to purchase certain items such as a vault or embalming due to the type of service they chose?	Statement of Funeral Goods and Services Selected
Which of the following are good parameters (limits) to place on the ID viewing? 1- limit time to a maximum of 10 minutes.3- limit designated people to those qualified by marriage or kinship.5- do not allow any rites or ceremonies to be conducted.	1, 3, & 5 only.
Which one of the following is not a member of an allied profession associated with funeral service and funeral directors?	engineer
An agent owes which of the following duties to his principal?	loyalty and good faith
A disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present	direct cremation
Mr. Greenjeans makes a will which states that his estate will be divided equally only among the children who are alive when he dies. This type of distribution is called ___.	Per capita
The damages awarded an injured party in a contract in which the injured party is entitled to compensation for the exact amount of the loss are called	compensatory damages
Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public:	funeral provider
Fidelity to moral principles is a definition of	Integrity
The law of the land in the United States is the	U.S Constitution
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining:	alternative container
A contract that may be set aside by at least one of the parties is	Voidable
If the FTC Funeral Rule will not allow the amount of a Cash Advance item to be left blank on the Statement of Funeral Goods and Services Selected, what should the Funeral Director do?	Estimate the Cost of the Cash Advance Item.
Mr. Bowinkle dies without a will and his son Jon is appointed by the courts to handle the affairs of the estate. Jon is an example of	administrator
Which of the following is not a good personal ethical trait?	Infidelity
Parties who acquire rights superior to those of the original owner are known as	holder in due course
The consideration of an insurance policy is	a premium
To cancel or annul or void a contract is to	rescind
A formal written command issued by a court of law	a writ
One who actively bears or carries the casket during the funeral service and at the committal service.	Casketbearer
A title meaning “My Lord” in the Roman Catholic faith.	Monsignor
Anniversary of death, in the Jewish faith.	Yahrzeit
A complete sentence describing the central idea of a speech, usually found in the first paragraph.	Thesis
God, in Islam	Allah
In the Roman Catholic faith, preparation for death includes three parts: Penance, ________________, and the Eucharist.	Sacrament of the Sick
The receptacle in which incense is burned, in the Roman Catholic faith.	Thurible
Music played before a funeral service is the	Prelude
If a mistake has been made on a Death Certificate, it may necessary to file an	Application to amend Certificate of Death
Which of the following denominations traditionally utilize a pall during the funeral service? Roman Catholic Episcopal Lutheran Baptist Free Methodist Mormon	1, 2, and 3 only
P.E.L. refers to which safety measurement term?,,,	Permissible Exposure Limit,,
Which of the following are potential health hazards with regard to formaldehyde: 1- ingestion 2- inhalation 3- skin issues 4- carcinogenic 5- toxicity 6- mutagenicity	All of the above
OPIM refers to which category of materials?,,,	Other Potentially Infectious Material,,
Physical hazard classes include:	Explosives
Broken glass that has been contaminated with blood should be picked up by:	a mechanical device such as forceps
An Orthodox Jewish person dies at home. Death occurs at 7:30 a.m. Saturday morning. When is it appropriate for the funeral director to contact the Rabbi regarding the death?	After sundown Saturday
Mrs. Thompson makes and funds prearrangements with Joyovich Funeral Home. Mrs. Thompson is the	Trustor
The funeral director received a broach from Mrs. Thompson's daughter to place on the body in the casket and to be returned after the services. The funeral director is the:	Bailee
Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the	Consignee
A person makes prearrangements and prefunds the contract by giving the funeral director the total amount. The funeral director deposits the funds in a bank to be withdrawn upon death of the client. The bank is known as the:	Fiduciary
Which of these items should be in the hands of a deceased Roman Catholic communicant in the casket?	rosary beads
While meeting with a family to arrange the funeral of a member of the Episcopal Church in your town, the daughter of the deceased tells the funeral director she wants to deliver the eulogy during her mother's funeral service at church.	Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern.
Mrs. Thompson's daughter gave the funeral director a brooch. Mrs. Thompson's daughter is the:	Bailor
Mrs. Thompson's daughter gave the funeral director a watch and a broach to use for her mother's visitation and funeral. The items will be returned after the funeral. This is an example of:	Bailment
During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as	Chrism
The funeral director sends Mrs. Thompson to Florida via a common carrier. The funeral director is the	Consignor
Mrs. Thompson entrusts her pre-arrangements with Joyovich Funeral Home. Joyovich Funeral Home is the	Trustee
Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side of the	Right side as the congregation looks at the altar

Created by: peggert

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