The reduction of identifiable bone fragments after the completion of the cremation by manual or mechanical means and reducing to granulated particles or dust?

both processing and pulverizing are correct

Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:

business interruption insurance

Grief is best relieved by

expressing it outwardly and crying

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study NBE art 1

Question	Answer
A solid surface in a cremation retort upon which the body is placed is called:	hearth
A single grave is called a:	plot
These are relatively small cemeteries with rows of headstones of size and style determined by the lot owner. Located in larger cities, they appear crowded and may use multiple depth burial methods.	Urban Cemeteries
Combustion is also called:	burning
The optimum temperature for human crematory operation is:	1600 degrees Fahrenheit.
All employees of the crematory who handle dead human remains shall practice:	universal precautions.
The maximum temperature at which a human crematory should be operated for efficient use is:	1800 degrees Fahrenheit
An environmentally safe casket which is designed for encasing the dead human remains for the purpose of cremation is ___.	cremation casket
Literally “an empty tomb.” A monument erected in honor for a deceased who is interred elsewhere:	Cenotaph
In cremation, the __________ supplies heat to raise the temperature of the cremation chamber to the point where combustion of the human remains and container is possible.	burner
A single receptacle for communal placement of cremated remains is called ___.	Ossuary
Cremation containers or caskets are made up of __________ % combustible solids,__________ % moisture, and __________ % non- combustible solids and are classified as Type __________ waste.	85; 10; 5; 0.
Crematory operated by an entity other than the funeral home or funeral provider who contracted with the family of the deceased is called:	third party crematory only
The term which means “buried alive” is:	vivisepulture
The reduction of identifiable bone fragments after the completion of the cremation by manual or mechanical means and reducing to granulated particles or dust?	both processing and pulverizing are correct
Term used when cremated remains are cast from a private plane is:	aerial scattering
Generally State or County owned and operated cemetery for the burial of the indigent or unclaimed is called:	Potter's Field
In most States, regardless of the age of the cremation equipment, there is a __________ second retention time requirement.	1/2
Chlorinated plastic containers should be:	refused by the crematory
The practice of watching over the body the entire time between death and the funeral is called a ___.	Vigil
These expenses do not increase with increased business, nor do they decrease with declining business activity	Fixed expenses
The grouping of 3 or 4 caskets used to educate the selecting clientele in casket construction is	educational grouping
An exterior casket finish created when the base metal is coated by another metal via an electrolytic process is	plated
What is the number of people required to conduct a full American Legion funeral service?	21
Which of the following is the legal format for listing the costs of a funeral?	itemization
A business valuation approach which centers on estimating the amount of potential income that may be produced by the business in the next year:	Earnings valuation approach
A form of financial planning whereby a part of the firm's earnings is retained to pay for possible losses, often for individual loss categories such as property, medical, or product liability is called:	Self-insurance
Which of the following is a slightly rigid material that is used in casket interior design. It backs up or supports the visible interior fabric. The material in question is not visible when the interior is complete.	masselin
A governmental agency with the responsibility for regulation and enforcement of safety and health matters for most employees of businesses in the United States is:	OSHA
Insurance that protects a firm against claims that its product caused bodily injury or property damage to the user.	Product liability insurance
Private investors who are willing to supply financing for new and/or risky small venture start-ups:	Angel Investors
Source of market data that keeps track of new home sales by region and/or the construction of new houses by region and specific area:	Census of Housing
Insurance that protects companies during the period necessary to restore property damaged by an insured peril. Coverage typically pays for lost income and other expenses related to recovery:	business interruption insurance
The sum of a group of sales figures divided by the number of units is known as the	average sale
Which of the following is considered a source of income for a funeral home?	sales of burial clothing
The difference between merchandise cost and selling price:	Markup
Another name for the ogee of the casket shell is	rim
The statistical study of human populations with respect to their size, density, distribution, composition, and income:	Demographics
A burial vault which is closed by placing the dome over the base is called a(n):	air seal
A metal or concrete enclosure designed to protect the casket is called a/n:	vault
Often abbreviated- EOQ:	Economic order quantity
An example of casket hardware is:	lug
An approach used in business valuation which determines value based upon previous sales of similar businesses:	Market value approach
An example of an intangible asset other than the name of a funeral home is:	Goodwill
For each extra X in width, the interior of a wooden casket increases by:	two inches
The registered right of a creator to reproduce, publish, and sell the work which is the product of the intelligence and skill of that person:	Copyright
Regulating the activities of an organization:	Both Directing and Actuating
The voluntary association of two or more people who have combined their resources to carry on as co-owners of a lawful enterprise, assume full risk for any liability for their joint profit:	Partnership
Crushed is known as a casket	interior style
Grief is best relieved by	expressing it outwardly and crying
Strong emotion marked by such reactions as alarm, dread, agitation and urge to flee is ___.	fear
A highly emotional temporary state in which an individual's feelings of anxiety, grief, confusion or pain impair his or her ability to act:	crisis
A state, condition, or event produced when we lose someone or something of value best describes the term	bereavement
A funeral rite that has been adjusted to reflect the needs and desires of those directly involved is	an adaptive funeral rite
An all inclusive term used by people to encompass all funeral and/or memorial services is	funeral rite
Of the following terms, which best describes movement from rural areas into the urban areas?	Urbanization
A joint/extended family is usually	conservative
Centering a client's thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem:	focusing
A counselor's capacity to understand the subjective world of the client and communicating this deep understanding to the client:	empathy
Those funeral rites that follow the usual, long established prescribed rituals are called:	Traditional funeral rite
Of the following terms, which best describes movement from rural areas into the urban areas?	Urbanization
Which of the following terms best describes relocation or travel?	mobility
Which of the following is NOT one of the normal reactions in Lindemann's symptomatology of normal grief?	no interruptions in patterns of conduct
Rites of funeralization with the body present are called	funerals
A statement or action designed or perceived to create anxiety in an individuals's life:	Threat
Relocation, travel:	Mobilization
A non-compulsive standard of behavior that is only socially enforced:	folkway
Contemporary funeral rites could be considered	adaptive funeral rites
Establishing a rapport with the client, appraising the client's problems, and accepting the client's attitudes and feelings are factors specifically associated with which style of counseling?	non-directive
An act performed as a part of a rite or ceremony?	ritual
An event producing acute deprivation and loss due to death of one in whom emotional capital has been invested is	bereavement
A type of grief which is suppressed and or postponed is	delayed grief
Social behavior that is dictated by tradition	Is a custom
The age at which a child understand death as being both final and inevitable is	9 years and above
A complete sentence describing the central idea of a speech usually found in the first paragraph (topic sentence):	thesis statement
College Mortuary is very concerned with the way families who telephone the funeral home are treated by answering service personnel as well as the secretaries, arrangers, and attendants who might answer the Funeral Home telephone. best way to answer	College Mortuary, this is Donna Backhaus, may I help you?
Which of the following is not a general purpose for making a speech?	to distract
To relieve family of the burden of making arrangements in a time of acute grief; ensure that personal wishes are known; to relieve survivors of financial burden; and to reduce assets for Medicaid eligibility are some	prefunded funeral
When a person dies at home without medical attention and has not been seen by a Doctor in more than 30 days, an official inquiry into the cause of death is made by the:	Coroner
While planning the funeral Mass for her husband, Mrs. O'Malley paid $200 to the church, $200 to the priest, $100 to the Deacon, $150 to the pianist/organist and $200 to the soloist. These were added to her funeral bill and the funeral home took care payme	honorariums
Transferring a loved one into the care of the funeral home from the place of death describes:	removal
Which of the following is information NOT needed to complete the Death Certificate:	religious affiliation
A Burial/Transit Permit with cremation selected as the final disposition is called:	A Burial/Transit Permit
A service devoid of religion:	humanistic service
The ceremony of washing the deceased before burial by the Chevra Kaddisha is the:	taharah
Which of these items must be included in a direct cremation package with alternative container provided by funeral home?	transfer of remains to funeral home
A Roman Catholic sacrament given to those seriously ill or in danger of dying, to prepare their souls for eternity is the:	sacrament of the sick
Arrangements made in advance of need:	pre-need
Which of the following would NOT be provided for a deceased Catholic's rosary service?	prayer shawl
An announcement of death in a newspaper that has a biographical sketch of the deceased person's life, listing occupation, organizational affiliations and notable accomplishments, sometimes with a photograph:	obituary
A pricing method that shows separately the price for the service to be rendered and the price for the casket is:	bi-unit pricing
A printed form the funeral home uses specifically for the funeral director and the family to make funeral merchandise and service choices and make financial arrangements is the:	Statement of Funeral Goods and Services Selected
Due diligence is a term used for a number of concepts involving either the performance of an investigation of a business or person, or the performance of an act with a certain standard of care. Although due diligence is always to be practiced in	cremation
A newspaper notice simply stating the name of the deceased, dates of birth and death and the location of service.	death notice
Account established by one individual to be held for the benefit of another, creates a fiduciary responsibility is called:	trust accounts
The grouping of caskets, usually 3, used to educate the selecting clientele family members about the various attributes of the caskets and price points is referred to as the:	educational grouping
A holy picture in the Eastern Orthodox church is called a(n):	an icon
Which of the following is being used when the funeral director does not remain in the selection room throughout the selection process?	indirect presentation
What is the name often used to refer to the holy book of Islam?	Qur'an
When the services include embalming, which of these charges may also legally appear on the Statement of Funeral Goods and Services Selected?	cosmetizing
In terms of a commercial transaction, a _________ is a person who sells goods for commission.	Broker
A personal representative of the decendent appointed in the will to carry out the provisions of the will is called	executor
A family purchases a casket from a casket retailer. Where does the Handling Charge for use of that casket show on the Statement of Funeral Goods and Services Selected?	there may be no such fee charged, does not show on SFGSS
Which of the following are required for a valid contract? 1- mutual agreement (offer and acceptance-meeting of the minds) 2- contractual capability (competent parties-of legal age-not drunk, etc.) 3- legal objective 4- consideration	all of these
Bailment in which the bailee does not receive any compensation is	gratuitous bailment
A partnership in which one's partner's liability is limited to a capital contribution only is a	Limited partnership
Laws within the Penal Code that are violated are examples of	criminal law
Mr. Greenjeans dies without a will. This is known as dying	Intestate
Criminal law is concerned with:	a wrong against the public as a whole.
A contract which is based upon only one of the parties doing anything for consideration is called:	a unilateral contract
When making pre-need arrangements, a good ethical practice is to:	secure all funeral home records in a safe place
Except in certain special cases, embalming is not required by law. Embalming may be necessary, however, if you select certain funeral arrangements, such as a funeral with viewing. If you do not want embalming, you usually have the right to choose	2
As a rule, the right to control final disposition rests with:	next of kin
Which of the following is a consideration in the funeral director's community relationships?	All of these are important
Which of these packages is required by the FTC to be on the GPL?	Receiving remains from another funeral home package
The concept of a citizen's rights to life, liberty, and the pursuit of happiness is found in	constitutional law
Which of these acts is illegal?	holding a body until the bill is paid
A document of title which sets forth the contract between the shipper and carrier is the	bill of lading
The right to declare dividends depends upon the discretion of the	board of directors
A gift of personal property received through a will is a	Bequest
The item which is listed on the Statement of Funeral Goods and Services Selected as a cash advance is:	clergy honorarium
Kohlberg's stage of moral development in which moral reasoning is based on reward and punishments from those in authority is the:	pre-conventional stage
Basic services is the only fee which the consumer cannot decline. Funeral provider should recover expenses for services, facilities or unallocated overhead in this charge:	non-declinable service fee
A contract made by a person who has consumed a small amount of alcohol, is not intoxicated, and aware of the consequences of his/her action is :	valid
Which of the following is not a good personal ethical trait?	Infidelity
An agent owes which of the following duties to his principal?	loyalty and good faith
The consideration of an insurance policy is	a premium
The legal status of a dead human body known as the “quasi property theory” is	always used in this country
A principal owes which of the following obligations to the agent?	compensation
The condition of an estate of a deceased person which is unable to pay the debts of the decedent and/or the estate is referred to as being	insolvent estate
Which of these items is included in the package called Receiving Remains From Another Funeral Home?	transportation from closest airport
Any person, partnership or corporation that performs cremation is a ___	crematory
An itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and services selected and prices paid for each, itemization of cash advance items and the total cost.	Statement of Funeral Goods and Services Selected
Any person, partnership or corporation that performs cremation:	crematory
Perjury is	false testimony
Application for a VA Headstone or Marker:	Form 40-1330
One who actively bears or carries the casket during the funeral service and at the committal service.	Casketbearer
The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the	Sales contract
A Christian symbol consisting of plain bars and no corpus is called:	a cross
Listening in which the goal is to judge the quality or accuracy of a speaker's remark is	Evaluative listening
The study of meaning of words and phrases in language.	Semantics
Application for Lump Sum Death Benefit- Claimant's Form	Form S.S.A. 8
Liturgical denominations are _________ centered. They have a prescribed order of worship or form of worship.	Eucharist
The form used by the funeral director to notify Social Security that a person has died is:	Form S.S.A 721
Mr. Johannes passes away. His family provides the funeral director with multiple religious items to be used in preparing him for burial. Among them are a Scapular, Rosary, and Chaplet. When setting up for the visitation, the funeral director should	Prie Dieu
Which statement is FALSE regarding HIV/Aids?	The HIV virus survives well outside of the body.
A drench shower is primarily used when:,,,	A large amount of hazardous material contacts the body,,
Which infectious bloodborne virus is a major concern for occupational exposure in healthcare and mortuary settings?,,,	Hepatitis B virus,,
Colorless, strong smelling gas that when used in solution is a powerful preservative and disinfectant; a potential occupational carcinogen:	formaldehyde
Which chemical is a colorless, pungent gas used as a preservative and disinfectant and is classified as a carcinogen?,,,	Formaldehyde,,
Thompson Funeral Home sends human remains via common carrier to Fitzgerald Funeral Home. Fitzgerald Funeral Home is the	Consignee
An Orthodox Jewish person dies at home. Death occurs at 7:30 a.m. Saturday morning. When is it appropriate for the funeral director to contact the Rabbi regarding the death?	After sundown Saturday
Mrs. Thompson entrusts her pre-arrangements with Joyovich Funeral Home. Joyovich Funeral Home is the	Trustee
The funeral director received a broach from Mrs. Thompson's daughter to place on the body in the casket and to be returned after the services. The funeral director is the:	Bailee
Mrs. Thompson makes and funds prearrangements with Joyovich Funeral Home. Mrs. Thompson is the	Trustor
A person makes prearrangements and prefunds the contract by giving the funeral director the total amount. The funeral director deposits the funds in a bank to be withdrawn upon death of the client. The bank is known as the:	Fiduciary
The funeral director sends Mrs. Thompson to Florida via a common carrier. The funeral director is the	Consignor
Mrs. Thompson's daughter gave the funeral director a brooch. Mrs. Thompson's daughter is the:	Bailor
While meeting with a family to arrange the funeral of a member of the Episcopal Church in your town, the daughter of the deceased tells the funeral director she wants to deliver the eulogy during her mother's funeral service at church.	Tell her that eulogies are not permitted, but suggest she speak with the Rector while planning the mass about her concern
Mrs. Thompson passes away. She is a long-time member of the local Episcopal Church. You are unfamiliar with the specifics of the church, but you locate the Rector who informs you that Mrs. Thompson's family should be seated on the Epistle side	Right side as the congregation looks at the altar
During a baptism the priest anoints with consecrated oil the forehead, lips, and heart of the individual being baptized. The consecrated oil is known as	Chrism
Mrs. Thompson's daughter gave the funeral director a watch and a broach to use for her mother's visitation and funeral. The items will be returned after the funeral. This is an example of:	Bailment
Which of these items should be in the hands of a deceased Roman Catholic communicant in the casket?	rosary beads

Created by: peggert

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