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interpersonal
| Question | Answer |
|---|---|
| The Ego States: | Govern Behaviors, thoughts, and feelings |
| The Three Stages of Ego State: | Parent, Adult, Child |
| Parent Ego State: | Authoritative behaviour - Automatic or learned behaviors, habits, actions beliefs |
| Adult Ego State: | Ideal place to be - Logical, reasonable, rational, respectful, non-aggressive |
| Child Ego State: | Childish behaviour - Natural, Emotional, Playful, Aggressive, Accepts/Rebels Us |
| A Complementary Transaction: | A conversation where one person says something that invites a balanced response from the other. Parent to child, and the child responds back to parents. Vice versa. Adult to Adult. |
| A Crossed Transaction: | A conversation where one person says something, but the other does not respond in a balanced or anticipated way. In a crossed transaction the response to the stimulus is from an ego state other than the one that has been invited. |
| Stages of Skill Development: | Awareness, Awkwardness, Skillfulness, Integration |
| Interpersonal Communication: | Is the dynamic process of attaching meaning to the messages exchanged and established with relational partners. |
| IPC Competent: | Involves communicating in ways that are effective, appropriate, accommodating and ethical. It is subjective. |
| Interpersonal Behaviours begin with Needs and Goals: | Need: Inner drive, relational Goal: Desired Outcome (moment to moment) Behavior: What is said/done |
| Why do we interpersonally communicate? What is our goal? | To practically reason ourselves, relational and self present |
| Self-Monitoring: | The process of thinking about and analyzing your communication with others; can increase self-awareness and lead to self-growth. |
| Mindfulness: | Noticing things around you and in yourself and with others. |
| Empathy: | To understand, appreciate and value what someone else is feeling. |
| Systems Theory: | What happens to one part of a system affects other parts. |
| Interpersonal can be: | Irreversible and Unrepeatable, Intentional and Unintentional, Impersonal and Personal, Asynchronous or Synchronous, Content and Relational Meaning |
| Self-Concept: | What you think/know about yourself |
| Self-Esteem: | What you feel/value |
| Self-Confidence; | Belief in abilities/judgments |
| Self-Fulfilling Prophecy: | When expectation affects our behaviors, which creates results for ourselves or others. If I don't think I'll play well, I won't |
| Steps of Perception: | Selecting, Organized, Interpreting, Storing, Recalling |
| Selective Perception: | Seeing and or hearing only what we want to |
| Attribution: | A reason you come up with to explain someone's communication behaviour |
| Confirmation Bias: | When you focus your perception on communication behaviours that confirm what you've perceived in the past. |
| Culture: | The shared language, beliefs, interests, values and customs of an interpersonal system or society. |
| Roles: | Patterns of behavior a particular person is expected to perform |
| Rules: | Specific communication behaviours that everyone is expected to do or not to do. |
| Norms: | Customary ways of functioning and interacting once culture, roles and rules are established. |
| Enculturation: | Learning and adopting the norms and values of one's own culture |
| Co-Culture: | A smaller culture (sub culture) within a large culture. |
| Code Switching: | Adapting to different contexts, assimilating based on situation |
| Ethnocentrism: | The attitude that one's own culture is superior to others or "the tendency to evaluate other cultures and co-cultures through a lens of your own". |
| Dichotomous Thinking: | Only 2 choices, black & white, not open minded, this or that |
| Theory of Intersectionality: | You are a combination of co-cultures and cultures you are part of |
| Unconscious Bias: | Biases we are unaware of |
| Denotation: | The literal, dictionary definition of a word |
| Connotation: | The subjective or personal meaning attached to a word |
| Phonological Rules | How sounds make words |
| Semantical Rules | The meaning in symbols or words |
| Syntactical Rules | Grammar, syntax, sentence structure |
| Pragmatic Rules | Context, Social Norms, Culture |
| Concrete language | Things in the physical world that are easily identifiable and measurable using one or more of the five senses. |
| Ambiguous | Words for "intangible concepts and ideas" |
| Interactive Adaptive Theory | Competent communicators adjust non-verbal communication to interact successfully. |
| Types of non-verbal communication: | Body Language, Touch, Appearance, Time, Voice, Acts of Service, Physical Environment, Space, Scent |
| Fallacy of Approval: | Needing to win everyone's acceptance/love |
| Fallacy of Causation: | Believing that certain communications will result in specific results (usually negative) |
| Fallacy of Over-generalization: | Making a specific example an absolute/constant |
| Fallacy of Perfection: | Believing all communication must be flawless all the time |
| Fallacy of Should: | Believing others should think and act as you do. |
| Validation: | The act of recognizing or acknowledging another person's stated or unstated thoughts, feelings, and needs. |
| Perspective-taking: | Imagining that you are the other person in a given situation |
| The five ways you can validate with someone: | Agree, Apologize, Acknowledge, Appreciate and Identify. |
| Relational Rules | Agree on standards of what you can or can't do in a relationship |
| Relational Rewards: | Something wanted in a relationship |
| Relational Costs: | Something unwanted in a relationship |
| Equity Theory: | Equally sharing in costs/benefits makes for a happier relationship |
| Social Exchange Theory: | Your willingness to develop and maintain a relationship is based on a cost-benefit analysis. |
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