7 OTHER FORMAL QUALITY OR PROCESS IMPROVMENT PROGRAMS BESIDES SIX SIGMA?

1. LEAN PROCESS MANAGMENT 2. TOTAL QUALITY MANAGMENT 3. BUSINESS PROCESS REENGINEERING 4. RUMMLER-BRACHE 5. SCRUM 6. CUSTOMER EXPERIENCE MANAGEMENT METHOD (CEM) 7. JUMP START

8 KEY ELEMENTS REQUIRED BY TOTAL QUALITY MANAGMENT.

1. ETHICS 2. INTEGRITY 3. TRUST 4. TRAINING 5. TEAMWORK 6. LEADERSHIP 7. RECOGNITION 8. COMMUNICATION

ONE OF THE BIGGEST ADVANTAGES OF THE TOTAL QUALITY MANAGMENT (TQM) MENTALITY?

FORCED ORGANIZATIONS TO SEE THEMSELVES AS ONE ENTITY RATHER THAN SEVERAL LOOSELY RELATED ENTITIES.

WHICH PROCESS IMPROVEMENT PROGRAM IS LESS CONCERNED WITH MAKING CONTINUOUS CHAGNES ON BOTH A LARG AND SMALL SCALE, AND MORE CONCERNED WITH A RADICAL CHANGE ACROSS AND ENTIRE ORGANIZATION OR PROCESS ARCHITECTURE.

BUSINESS PROCESS REENGENEERING (BPR)

THIS METHOD TAKES AN OUTSIDE APPROACH TO PROCESS IMPROVEMENT , FOCUSING ON WHAT THE CUSTOMER WANTS OR NEEDS AND HOW EACH PROCESS IN AN ORGANIZATION SERVES THAT NEED.

CUSTOMER EXPERIENCE MANAGMENT METHOD (CEM)

WHEN TO USE SIX SIGMA OVER OTHER METHODS

1. WHEN FACING THE UNKNOWN 2. WHEN PROBLEMS ARE WIDESPREAD AND NOT DEFINED 3. WHEN SOLVING COMPLEX PROBLEMS 4. WHEN COSTS ARE CLOSELY TIED TO PROCESSES

Help

Options

focusNode

Didn't know it?
click below

Knew it?
click below

Don't Know

Remaining cards (0)

Know

retry

shuffle

restart

0:00

Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

Normal Size Small Size show me how

IMPROVMENT & QUALITY

OHTER PROCESS IMPROVMENT AND QUALITY MEHTODS

Question	Answer
7 OTHER FORMAL QUALITY OR PROCESS IMPROVMENT PROGRAMS BESIDES SIX SIGMA?	1. LEAN PROCESS MANAGMENT 2. TOTAL QUALITY MANAGMENT 3. BUSINESS PROCESS REENGINEERING 4. RUMMLER-BRACHE 5. SCRUM 6. CUSTOMER EXPERIENCE MANAGEMENT METHOD (CEM) 7. JUMP START
PROVIDES WASTE REMOVAL TOOLS SO DAILY CONTROL AND IMPROVEMENTS CAN BE MADE TO PROCESSES.	LEAN PROCESS MANAGEMENT
ONE OF LEANS CONTINUOUS IMPROVEMENT TOOLS THAT IS A JAPANESE WORD THAT MEANS CHANGE FOR THE BETTER.	KAIZEN
8 KEY ELEMENTS REQUIRED BY TOTAL QUALITY MANAGMENT.	1. ETHICS 2. INTEGRITY 3. TRUST 4. TRAINING 5. TEAMWORK 6. LEADERSHIP 7. RECOGNITION 8. COMMUNICATION
ONE OF THE BIGGEST ADVANTAGES OF THE TOTAL QUALITY MANAGMENT (TQM) MENTALITY?	FORCED ORGANIZATIONS TO SEE THEMSELVES AS ONE ENTITY RATHER THAN SEVERAL LOOSELY RELATED ENTITIES.
WHICH PROCESS IMPROVEMENT PROGRAM IS LESS CONCERNED WITH MAKING CONTINUOUS CHAGNES ON BOTH A LARG AND SMALL SCALE, AND MORE CONCERNED WITH A RADICAL CHANGE ACROSS AND ENTIRE ORGANIZATION OR PROCESS ARCHITECTURE.	BUSINESS PROCESS REENGENEERING (BPR)
WHICH QUALITY / PROCESS IMPROVEMENT SEEKS TO AFFECT POSITIVE CHANGE IN PROCESSES AND ORGANIZATIONS BY USING A SET OF PRACTICAL TOOLS TO ADDRESS BUSINESS ISSUES AND PROCESS PROBLEMS.	RUMMLER-BRACHE
WHAT IS ONE FOUNDATIONAL COMPONENT OF THE RUMMLER-BRACHE MEHTOD?	THE 9 BOXES MODEL
THIS QUALITY / PROCESS IMPROVEMENT METHOD IS USED WHEN TEAMS WANT TO USE A NEW TECHINICAL PRODUCT OR INTEGRATE NEW DEVELOPMENTS ON EXISTING PRODUCTS WITHIN A SHORT TIME FRAME	SCRUM
3 MAIN PHASES OF SCRUM PROJECTS.	1. PREGAME 2. GAME 3. POSTGAME
THIS METHOD TAKES AN OUTSIDE APPROACH TO PROCESS IMPROVEMENT , FOCUSING ON WHAT THE CUSTOMER WANTS OR NEEDS AND HOW EACH PROCESS IN AN ORGANIZATION SERVES THAT NEED.	CUSTOMER EXPERIENCE MANAGMENT METHOD (CEM)
A FAST PACED QUALITY OR PROCESS IMPROVEMENT METHOD THAT IDENTIFIES PROBLEMS AND SOLUTIONS IN A SIGLE SESSION, AND CAN BE USED WITH ANY OTHER METHOD TO SPARK DISCUSSION TO IDENTIFY SOLUTIONS.	JUMP START
WHEN TO USE SIX SIGMA OVER OTHER METHODS	1. WHEN FACING THE UNKNOWN 2. WHEN PROBLEMS ARE WIDESPREAD AND NOT DEFINED 3. WHEN SOLVING COMPLEX PROBLEMS 4. WHEN COSTS ARE CLOSELY TIED TO PROCESSES

Created by: cspeer1

"Know" box contains:
Time elapsed:
Retries: