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ch 10
| Term | Definition |
|---|---|
| products | a good, service, or idea consisting of a bundle of tangible and intangible attributes that satisfies consumers' needs and is received in exchange for money or something else of value. |
| services | intangible activities that an organization provides to satisfy consumers needs in exchange for money or something else of value. |
| consumer products | products purchased by the ultimate consumer |
| conventicle products | items that the consumer purchases frequently, conventley, and with a minimum of shopping effort |
| shopping products | items for which the consumer compares several alternatives on criteria such as price, quality, or style |
| specialty products | items that a consumer makes a special effort to search out and buy |
| unsought products | items that the consumer either does not know about or knows about but does not initially want |
| business products | products organizations buy that assist in providing other products for resale. B2B products or industrial products |
| product item | specific product that has a unique brand, size, or prize |
| product line | group of product/service items that are closely related because they satisfy a class of needs, used together, sold to the same customer group, distributed through the same outlets, or fall within a given price range |
| product mix | consists of all of the product's lines offered by an organizaton |
| protocol | before product development begins, identifies (1) a well defined target market (2) specific customers needs, wants, and preferences and (3) what the product will be and do to satisfy consumers |
| open innovation | practices/processes that encourages the use of external/internal ideas as well as internal/external collaboration when conceiving, producing and marketing new products/services |
| new product development | 7 stages an organization goes through to identify opportunities and convert them to stable products/services |
| new product strategy development | stage of the new products process that defines the role for a new product in terms of the firms overall objectives |
| idea generation | stage of new product process that develops a product of concepts to save as candidates for new products, building upon the previous stages result |
| screening/evaluation | stage of new product process that internally/externally evaluates new product ideas to eliminate those that warrant no further effort |
| business analysis | specifies the features of product/marketing strategy needed top bring it to market and make financial projection's |
| development | stage of new product-process that turns the idea on paper into a prototype |
| market testing | stage of new products process that exposes actual products to prospective consumers under realistic purchase condition to see if they will buy |
| commercialization | stage of new products process that positions and launches a new product in full scale production and sales |