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COM115 PRIN of COMM

COM115 CH06 GLOSSARY

TermDefinition
Interpersonal conflict Interactions in which there are real or perceived incompatible goals, scarce resources, or opposing viewpoints
Competing Style of conflict management that indicates a high concern for self and a low concern for other, in which one party attempts to win by gaining concessions or consent from another.
Avoiding Style of conflict management that may indicate a low concern for self and other, in which there is no direct communication about the conflict, and may result in a lose/lose situation.
Accommodating Style of conflict management that may indicate a low concern for self and a high concern for other, is often viewed as passive or submissive, and may result in a lose/win situation.
Compromising Style of conflict management that shows moderate concern for self and other, may indicate a low investment in the conflict and/or the relationship, and results in a partial win or partial loss for both parties.
Collaborating Style of conflict management that shows a high degree of concern for self and other, usually indicates investment in the conflict and/or relationship, and results in a win/win situation.
Face The projected self we desire to put into the world.
Facework Communicative strategies we employ to project, maintain, or repair our face or maintain, repair, or challenge another's face.
Face negotiation theory Theory that argues people in all cultures negotiate face through communication encounters and that cultural factors influence how we engage in facework, especially in conflicts.
Individualistic cultures Culture that emphasizes individual identity over group identity and encourages competition and self-reliance.
Collectivistic cultures Culture that values in-group identity over individual identity and values conformity to social norms of the in-group.
Serial arguing A repeated pattern of disagreement over an issue.
One-upping Quick reaction to communication from another person that escalates conflict.
Mind reading Communication in which one person attributes something to the other using generalizations, usually leading to a defensive response that escalates conflict.
Self-disclosure Purposeful disclosure of personal information to another person.
Social penetration theory A theory that explains how relationships are built through the reciprocal process of self-disclosure of information that varies in breadth and depth.
Social comparison theory Theory that states we evaluate ourselves based on how we compare with others.
The Johari window Concept that can be applied to a variety of interpersonal interactions to help us understand what parts of ourselves are open, hidden, blind, and unknown.
Dispositional attribution Identifies the cause of a disclosure with the personality of the sender.
Situational attributions Identifies the cause of a disclosure with the context or surroundings in which the disclosure takes place.
Interpersonal attributions Identifies the relationship between the sender and receiver as the cause of the disclosure.
Created by: C to the C
 

 



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