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| Question | Answer |
|---|---|
| A home user needs Windows 10 for Wi-Fi and basic network file sharing but does not need domain features. Which edition fits? | Windows 10 Home |
| Which Windows 10 edition is suited to business users who need domain joining, BitLocker, and RDP hosting? | Windows 10 Pro |
| Which Windows edition is designed specifically for schools and educational institutions? | Windows 10 Education |
| Which Windows edition is intended for large organizations needing advanced centralized security and management? | Windows 10 Enterprise |
| Why should a technician maintain a positive attitude with customers? | It helps establish a good customer relationship |
| What can clear and confident communication help a customer feel? | Confident that the technician can resolve the problem |
| What professional quality is shown by consistently following through on commitments? | Reliability |
| Which Windows 10 area displays notifications and provides quick settings controls? | Action Center |
| Which traditional Windows interface contains configuration applets such as Programs and Features? | Control Panel |
| What Windows 10 feature acts as Microsoft's virtual assistant? | Cortana |
| A newly connected printer is detected but still unavailable in Windows. What should you try next? | Install the correct driver from the manufacturer's website |
| What should you check first if a wired printer is not being detected at all? | Check the printer cable |
| What simple troubleshooting step may recover a printer that is powered on but frozen? | Turn the printer off and back on |
| In a SOHO workgroup, what simple method can be used to install an available Store app on each PC? | Install the application from the Windows Store on each computer |
| What can be used to carry installation files to computers that have no useful network connection? | A USB device |
| What can be used to make installer files available to several computers across a local network? | A network share |
| What is a formatted partition that has a file system and can be assigned a drive letter called? | A volume |
| What software manages computer hardware and provides a platform for applications? | Operating system |
| What identifies the location of a file or folder in a file system? | Path |
| Which Windows utility can be used to investigate programs configured to launch during startup? | System Configuration |
| Which Windows utility shows running applications, processes, and resource usage? | Task Manager |
| Which Windows console combines tools such as Disk Management, Event Viewer, and Local Users and Groups? | Computer Management |
| Which protocol and default port are associated with Windows Remote Desktop? | RDP on TCP port 3389 |
| Which secure remote command-line protocol normally uses TCP port 22? | SSH |
| Which insecure remote terminal protocol normally uses TCP port 23? | Telnet |
| Which Windows feature creates and maintains restore points? | System Protection |
| Which Windows recovery feature uses restore points to roll system settings back to an earlier state? | System Restore |
| What Windows process verifies that an installed copy of Windows has a valid license? | Windows activation |
| Which Windows CMD command creates a new directory or subdirectory? | md |
| Which Windows CMD command removes a directory? | rd |
| Is makedir the correct Windows CMD command for creating a directory? | No, use md or mkdir |
| What does SOHO mean in networking? | Small Office Home Office, a small network used in a home or small business |
| What is a drive letter in Windows? | A letter such as C: or D: used to identify a storage volume or mapped drive |