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M3 - System Analysis
SYSTEM ANALYSIS AND DESIGN / IT0037
| Question | Answer |
|---|---|
| A sponsor believes all applicants must submit a notarized form, but the current policy document requires notarization only for appeals. How should this be recorded? | Separate reported belief from authoritative policy and validate scope |
| A requirement states, 'The service shall maintain 99.9% monthly availability, excluding approved maintenance windows.' What type of requirement is this? | A measurable non-functional availability requirement |
| A use-case narrative for 'Release Digital Certificate' contains identity verification, payment confirmation, certificate generation, delivery, and a failed-payment path. What should the analyst do next? | Derive and trace separate requirements for behaviors and exceptions |
| A questionnaire asks, 'Is the permit portal fast and easy to use?' What is the best revision? | Separate speed and task ease into neutral scaled questions |
| A team documents only the ideal path for borrowing laboratory equipment. Which addition is most important before identifying requirements? | Add actual roles, handoffs, waits, rework, data, and exceptions |
| During an interview, a registrar says, 'The portal fails all the time.' Which follow-up is most likely to produce usable evidence? | Probe the latest incident for trigger, steps, data, result, and recovery |
| Interviewees say scholarship applications are normally approved within two days, while timestamped records show a median of six days. What is the strongest next step? | Reconcile definitions, timestamps, scope, and workflow stages before revision |
| A university help-desk project has input from the dean and system owner, but no evidence from students who request support, agents who resolve tickets, or staff who maintain integrations. What should the analyst do before approving the stakeholder plan? | Include representative operational, affected, technical, accessibility, and decision stakeholders |
| A clinic processes appointments differently during normal days, peak enrollment weeks, and system outages. Which sampling plan best supports requirements discovery? | Sample across periods, outcomes, groups, and exceptions using stated criteria |
| A ticketing portal needs a verifiable response-time requirement for peak use. Which statement is strongest? | Define workload, percentile, response threshold, and test environment |
| A city ordinance defines a late fee as two percent of the unpaid balance for every complete month overdue. How should the team handle this rule? | Record a sourced, versioned, testable, change-owned business rule |
| A reviewer selects requirement REQ-27 and asks where it came from, where it is modeled, and how it will be verified. What should the traceability record provide? | Trace backward to evidence and forward to models and verification, with reverse links |
| A student-record system allows advisers to export sensitive cases. Which requirement set most directly addresses unauthorized disclosure and accountability? | Require controlled export, step-up verification, encryption, minimization, and audit |
| Before baselining requirements for a food-rescue application, the team wants to confirm donor, courier, and recipient behavior. Which validation activity is strongest? | Walk through realistic scenarios and record stakeholder decisions |
| Staff members follow the official inventory procedure only while the analyst is visibly observing them. How can the analyst improve the credibility of the findings? | Use repeated ethical observation and compare records and logs |
| A team labels a legally required consent record as 'Could Have' and an animated dashboard theme as 'Must Have.' What is the best correction? | Re-rank by obligation, value, risk, dependencies, and release impact |
| A user story requires the system to flag overdue loans after seven calendar days. Which acceptance criteria are most useful? | Test boundaries, returns, extensions, and recorded flag timing |
| A draft says, 'The system shall verify the request, notify the applicant, archive the evidence, and generate a monthly report.' What revision best improves requirement quality? | Split it into identified, testable, traceable atomic requirements |
| In a facilitated workshop, Finance requires two approvals for refunds above PHP 5,000 while Customer Service says emergency refunds must be released immediately. What should the facilitator do? | Document evidence, model the exception, assign an owner, and obtain resolution |
| After the requirements baseline is approved, a new privacy rule changes the retention period from five years to one year. What should happen? | Submit a change request with impact analysis, approval, and versioning |
Created by:
Jsean-Ed