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Stack #4725427

2462 Exam 1

QuestionAnswer
| A nurse reports a concern to the charge nurse. What communication channel? | **Upward** — subordinate → superior. |
| A charge nurse gives instructions to a staff nurse. Communication channel? | * *Downward** — superior → subordinate. |
| Two staff nurses discuss patient assignments. Communication channel? | **Horizontal** — peer → peer. |
| A nurse's stress and emotions affect a conversation. What climate? | **Internal climate** — feelings, values, temperament, stress. |
| Authority and organizational culture affect communication. What climate? | **External climate** — power, status, authority, environment. |
| A manager gathers information before choosing an action. What process? | **Decision-making/problem-solving** — analyze data before selecting action. |
| What are the 7 traditional problem-solving steps? | **Identify → gather → explore → evaluate → select → implement → evaluate.** |
| Leader motivates staff toward change and a shared vision. Leadership style? | * *Transformational leadership.** |
| Leader uses rewards for meeting expectations. Leadership style? | **Transactional leadership.** |
| Leader puts followers' needs and development first. Leadership style? | **Servant leadership.** |
| Two nurses each give up something to resolve disagreement. Strategy? | **Compromising.** |
| One nurse gives up her preference so the other gets what they want. Strategy? | **Accommodating/cooperating.** |
| Both nurses develop a solution meeting a common goal. Strategy? | **Collaborating.** |
| Nurse recognizes conflict but refuses to address it. Strategy? | * | *Avoiding.**
| Nurse tries to reduce the emotional part of a conflict. Strategy? | * | **Smoothing.*
| What are the 5 stages of conflict? | **Latent → perceived → felt → manifest → aftermath.** |
| Staff members gang up against one coworker. What is this? | * *Mobbing.** |
| Threatening, humiliating, intimidating abusive conduct is called? | **Bullying.** |
| Eye-rolling, sarcasm and discourtesy are examples of? | * *Incivility.** |
| Nurse describes behavior instead of attacking character. Communication type? || **Effective/assertive communication.**
| What does DESC stand for? | **Describe → Express → Specify → Consequences.** |
| UAP is assigned bathing and ambulation for a stable patient. Appropriate? | * *Yes.** Routine, predictable ADLs can be delegated appropriately. |
| Can the RN delegate initial nursing assessment to UAP? | **No.** Assessment requiring nursing judgment remains the nurse's responsibility. |
| Stable patient needs reinforcement of previously taught information. LPN? | * *Generally appropriate**, within scope/facility policy. |
| What are the 5 rights of delegation? | * *Right task, circumstance, person, direction/communication, supervision/evaluation.** |
| Manager compares performance with predetermined standards. What process? | * *Quality control.** |
| Medication error involves human action + faulty equipment. What should be examined? | **Both individual behavior and system factors.** |
| What is the purpose of RCA? | **Find underlying/system causes and prevent recurrence.** |
| RCA asks “What happened? Why? What normally happens?” Why? | **To identify contributing factors/root causes.** |
| What is Just Culture? | **Shared accountability for individual choices and organizational systems.** |
| Why encourage error and hazard reporting? | **Promotes learning, improvement and patient safety.** |
Created by: Anmag002
 

 



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