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PROJMAN - L7
Project Quality Management
| Question | Answer |
|---|---|
| defined based on conformance to requirements and fitness for use | Quality |
| is to make sure that the project will satisfy the needs for which it was undertaken. | Project Quality Management |
| identifies quality requirements and/or standards for the project and product, and documents how the project will demonstrate compliance | Plan quality |
| audits the quality requirements and the results from quality control measurements | Perform quality assurance |
| monitors and records the results of executing the quality activities to assess performance and recommend necessary changes | Perform quality control |
| used to generate ideas for quality improvements by comparing specific | Benchmarking |
| to inspect the accomplished work | Quality Control |
| aids in identifying the main cause of a problem • also known as fishbone or Ishikawa diagram | Cause-and-Effect Diagram |
| graphic display of data that illustrates the results of a process over time | Control Charts |
| illustrate the process performance over time | Run Charts |
| identify potential relationships between two variables | Scatter Diagrams |
| bar graph used to summarize data and how to show a frequency distribution | Histograms |
| that help identify and prioritize problem areas | Pareto Charts |
| graphic display of logic and flow of processes that aids in the analysis of how problems occu | Flowcharts |
| involves choosing part of a population of interest for inspection | Statistical Sampling |
| comprehensive and flexible system for achieving, sustaining, and maximizing business success | Six Sigma |
| tests each individual component to ensure that it is free from possible | Unit testing |
| • Break down barriers between staff areas. | Deming |
| developed 10 steps to quality improvement Build awareness of the need and opportunity for improvement. •Set goals for improvement. •Organize to reach the goals | Juran |
| • Make it clear that management is committed to quality. • Form quality improvement teams with representatives from each department. • Determine where current and potential quality problems lie. | Crosby |
| Encourage individuals to establish improvement goals for themselves and their groups. | Crosby |
| best known for his 1972 book entitled ‘Guide to Quality Control’ developed the concept of quality circles and pioneered the use of fishbone diagrams | Ishikawa |
| are groups of non-supervisors and work leaders in a single company department who volunteered to conduct group studies on how to improve the effectiveness of work in their department. | Quality circles |
| best known for developing the Taguchi methods for optimizing the process of engineering experimentation | Taguchi |
| developed the concept of total quality control (TQC) in his 1983 book ‘Total Quality Control: Engineering and Management’ proposed that the responsibility for quality should rest with the people who do the work | Feigenbaum |
| addresses standards for excellence in project, program, and portfolio management best practices and explains the capabilities necessary to achieve those best practices | Project Management Maturity Model |
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